What are the responsibilities and job description for the Call Center Representative position at Sterling Search Partners?
Sterling Search Partner is helping a Birmingham client with its search for a Call Center Representative. We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide information about our products and services.
Start Date is 4/14
While in training you will work:
The first 2 months Monday - Friday 8:00AM to 5:00PM
After training you will work:
5 days a week between Monday - Saturdays and will be off either Tuesday, Wednesday or Thursday. Your shift will be 11:00AM - 8:00PM
Saturdays are required and your shift will be either 7:00AM - 3:30PM or 8:30AM - 5:00PM
Key Responsibilities:
- Answer incoming calls promptly and professionally.
- Respond to customer inquiries and provide accurate information.
- Resolve customer issues and complaints effectively and efficiently.
- Maintain detailed records of customer interactions in the database.
- Collaborate with team members and departments to improve customer service processes.
- Meet or exceed performance metrics, including call volume and customer satisfaction.
- Stay updated on product knowledge and company policies.
Qualifications:
- High school diploma or equivalent; additional education is a plus.
- Previous experience in a call center or customer service role preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in computer systems and software.
- Ability to work in a fast-paced environment and handle stressful situations.
