What are the responsibilities and job description for the 2nd Shift Service Writer position at Sternberg International Truck Sales & Service - Evansville?
Job Summary: We are looking for a 2nd Shift Service Writer to join our team here at Sternberg International, Evansville! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.
Benefits
- Medical and dental insurance
- 401k Plan
- PTO
- Life insurance
- Short-term disability
- Growth opportunities
- Employee discounts
- Family-owned and operated
Responsibilities
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
- Monitor the progress of each vehicle throughout the evening, and update customers frequently
- Increase profitability by maximizing sales & executing retail promotions
- Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
- Oversee and participate in quality control
- Completing and closing customer invoices
- Participate in the development and documentation of standard operating procedures as appropriate
- Willingness to be trained
- Light help cleaning of the shop when necessary
Qualifications
- High school diploma or equivalent
- Valid driver’s license & clean driving record
- Must be able to pass a routine drug test and background check
- Automotive service advisor experience (preferred)
- Ability to read, write and speak English fluently
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers/business machines
- Must be able to work evening shift hours 2:30pm-11:30pm
About Us: Customers have trusted Sternberg Automotive Group for over 60 years! We are a humble, family-owned dealership with locations across Southern Indiana and in Louisville, Kentucky. Our group provides services for just about every facet of the transportation industry - Cars, Trucks, Leasing, Rental, Parts, Vehicle Repair, Equipment, Collision Repair - you name it, we have it! Our enthusiasm and excitement for automobiles as well as delivering exceptional customer service has made us a go-to regional automotive destination. The Sternberg Automotive group demonstrates the same local, family business atmosphere at all our dealerships since all are still run by the Sternberg Family!