What are the responsibilities and job description for the Help Desk Technical Assistant position at Steuben County Department of Social Services?
Candidate may be required to BE SUCCESSFUL IN A CIVIL SERVICE EXAMINATION
AT A LATER DATE.
Minimum Qualifications:
Graduation from a high school or possession of an equivalency diploma and either:
A) Graduation from a regionally-accredited or NYS registered college or university with an Associate Degree in Computer Science, Computer Information Systems, Computer Repair Technology, or closely related field; or
B) Two years of fulltime or equivalent parttime experience in computer operation or as a help desk support technician; or
C) An equivalent combination of training and experience as defined by the limits above.
Residency Requirement:
Candidates must have been legal residents of Steuben County or one of the counties contiguous to Steuben (Allegany, Chemung, Livingston, Ontario, Schuyler or Yates) for at least 4 months immediately preceding.
Description:
The work involves responsibility for receiving calls to the Department's Help Desk and personally resolving or arranging for resolution of the problems presented. The incumbent maintains documentation of activities and performs a variety of both general clerical and routine computer related tasks. The incumbent covers the Help Desk, logs in all incoming calls, personally resolves computer related problems or refers them to more appropriate technical staff for resolution, monitors computer output and printing procedures, files, performs computer maintenance, and installs software as required. Work is performed under the direct supervision of a supervisor with some leeway allowed to the incumbent to exercise independent judgement in planning assignment details. Does related work as required.
Job Type: Full-time
Pay: $40,524.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Bath, NY 14810 (Required)
Ability to Relocate:
- Bath, NY 14810: Relocate before starting work (Required)
Work Location: In person
Salary : $40,524