What are the responsibilities and job description for the Account Services Coordinator, Apparel position at Steve Madden?
General Summary : This position supports the coordination of specified accounts with independent shoe stores, specialty stores, and major department stores. This role involves assisting with order processing, communication with internal and external stakeholders, and ensuring adherence to customer guidelines and requirements.
Major Responsibilities :
- Assist in processing, inputting, and tracking new orders and reorders for assigned accounts into the wholesale system.
- Maintain accurate records of customer orders, including basic details, expected delivery dates, and quantity adjustments.
- Assist with the request, tracking, and distribution of customer samples, ensuring timely communication of feedback to relevant departments.
- Provide support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates and address inquiries.
- Assist in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders.
- Assist in generating and sending basic documents such as proforma invoices, under the guidance of senior staff.
Requirements :
Salary Range : The pay range of this position is $24.04 / hr - $26.44 / hr. Actual salary will be determined based off candidate's skill sets, years of experience, and other job-related factors. This range does not include benefits such as health insurance, paid time off, 401K, and additional company benefits.
Salary : $24 - $26
