What are the responsibilities and job description for the Automotive Service Writer/Advisor - Big position at Steve Towers Enterprise?
Overview
We are seeking a knowledgeable and customer-oriented Automotive Service Advisor to join our team. In this role, you will act as the primary point of contact for customers seeking automotive services, ensuring their needs are met with professionalism and expertise. You will utilize your mechanical knowledge and customer service skills to facilitate effective communication between customers and our service technicians, ultimately enhancing the overall service experience.
Duties
- Greet customers promptly and professionally, assessing their automotive service needs.
- Transmit detailed service requests to mechanics, ensuring clarity in communication regarding repairs and maintenance.
- Provide accurate estimates for services, including brake repair and diesel engine repair, while explaining the necessary work to customers.
- Maintain detailed records of customer interactions, service history, and follow-up communications.
- Collaborate with the service team to align customer expectations with available services and timelines.
- Manage service writing tasks efficiently, documenting all services performed and parts used.
- Address customer concerns with empathy and professionalism, striving for high levels of satisfaction.
- Stay updated on dealership policies, procedures, and automotive technology advancements.
Requirements
- Proven experience in a customer service role within the automotive industry is preferred.
- Strong mechanical knowledge related to automotive repairs and maintenance.
- Familiarity with auto service management systems is a plus.
- Excellent communication skills to effectively convey technical information to customers.
- Ability to work collaboratively in a fast-paced environment while managing multiple tasks.
- Experience with brake repair or diesel engine repair is advantageous but not mandatory.
- A positive attitude and a commitment to providing exceptional customer service.
Join our team as an Automotive Service Advisor where your expertise will help drive customer satisfaction and loyalty!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 30 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Louisville, KY 40228 (Required)
Ability to Relocate:
- Louisville, KY 40228: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $20
