What are the responsibilities and job description for the Help Desk Support position at Stevens Construction Corp.?
Stevens Construction Corp. is a commercial general contractor with self-performed trades of concrete, carpentry, and prefabricated walls, serving employees throughout Madison, Milwaukee and Bloomington, MN. We specialize in the new construction of various commercial, multi-unit and mixed-use buildings.
Why Stevens? Our teams are successfully built using our four core values: Excellence, Integrity, Enriching Lives and Relationship Driven. We work to perform at our best in all that we do while treating one another with respect, creating strong relationships and producing excellent results.
The Help Desk Support role is responsible for help desk support to end technology users.
Duties and Responsibilities:
- First point of contact for all front-line IT questions for SCC personnel.
- Set up and configure new computer hardware for all SCC workstations.
- Troubleshoot and repair of computer hardware and software; to include Windows 10/11, Microsoft Office, Bluebeam Revu, as well as Apple iOS devices and basic network troubleshooting.
- Assist users both locally and remotely.
- Other duties as assigned.
Requirements:
- Associates Degree or higher in Information Technology, Information Systems, or any related technical field.
- 1 years' experience in a help desk role.
- Possess high quality intrapersonal and technological skills.
- Ability to work independently to solve end user issues.
- Ability to research issues quickly and efficiently to resolve end user issues.
- Ability to follow up with users to determine when issues are resolved.
We offer competitive wages and benefits that include health, dental, vision, disability, and life insurance. Also including a matching 401(k), paid time off, paid Holidays, company sponsored events and more! This is a full-time, in-person position based out of our corporate office in Madison, WI.
Equal Employment Opportunity/Affirmative Action Employer
