What are the responsibilities and job description for the Specialist, Academic Records position at Stevenson University?
Posting Details
Position Description
Posting Number
201201342P
Position Title
Specialist, Academic Records
Department
Registrar's Office
Position Summary
The Academic Records Specialist is responsible for performing day-to-day front line operations and delivering high quality customer service in the Registrar's Office. Specific responsibilities include, but are not limited to, answering and responding to telephone calls; managing and maintaining the Registrar's Office email account and calendar; sorting, opening, and distributing mail delivered to the office; preparing and providing official / unofficial academic transcripts, degree / enrollment verifications, and diplomas upon request; registering students; maintaining data in the student records database and correcting discrepancies; receiving and distributing student forms; maintaining office equipment and supplies inventory and ordering as requested; monitoring and updating the Registrar's Office portal site; scanning records and other documents; and researching problems or inquiries related to transcripts, certifications, credentials, enrollment, and / or degree verification as assigned. Adherence to the Family Education Rights and Privacy Act (FERPA), as amended, and all University policies is essential in ensuring the integrity, accuracy, and confidentiality of all student data. The Specialist serves as a member of the Registrar's Office team and supports overall operations, events, and initiatives as assigned.
Education / Experience
Associate's degree is required plus two years of related work experience in records and registration, or an equivalent combination of education and experience. Experience in higher education is preferred.
Knowledge / Skills / Ability
- Highly organized with critical focus on detail, accuracy, and efficient workflow.
- Ability to handle confidential and sensitive information appropriately, and to maintain strict confidentiality.
- Excellent oral and written communication skills, strong customer service orientation, and ability to interact with a wide variety of people in a friendly, professional manner.
- Excellent interpersonal and cultural competency skills and demonstrated ability to communicate professionally with diverse constituencies.
- Ability to work effectively under pressure and to meet deadlines.
- Demonstrated ability to multi-task, set priorities, and make sound judgments.
- Demonstrated ability to work independently and as a member of a team.
- Proficient in using Microsoft Office applications.
- Experience using student information systems (e.g. Ellucian Colleague) and other web-based student platforms.
- Excellent work ethic, with strong organizational, reasoning, and problem-solving skills.
- Strong commitment to integrity, excellence, learning, and community.
- Strong commitment to professional development.
- Ability to travel between campuses as needed.
- Ability to work evenings and weekends as needed.
Physical Requirements
Light work : Exerting up to 20 pounds of force occasionally and / or a negligible amount of force constantly to move objects. Sedentary work : data entry, talking, hearing, repetitive motions. Close visual acuity. Not substantially exposed to adverse environmental conditions.
Essential Functions
Reports To
University Registrar
Quick Link for Posting
Posting Information
Number of Available Positions
Work Location
Owings Mills
Position Category
Staff
Position Type
Full-Time
Months / Year
Hrs / Week
Hrs / Year
2080
If scheduled to work less than 12 months, beginning date
Ending Date
FLSA
Non-Exempt
Payroll
Biweekly
Hiring Salary Range
Anticipated to be $19.23-$20.67 hourly ($40,000-$43,000 annualized)
Benefits
Recruitment Instructions
Open to All Applicants
Posting Date
09 / 20 / 2024
Closing Date / Application Deadline
Open Until Filled
EEO Statement
EOE / AA Employer of Minorities / Females / Veterans / Disability
Salary : $40,000 - $43,000
