What are the responsibilities and job description for the Regional Manager position at Stewart & Stevenson Power Products LLC?
Overview Stewart & Stevenson is Now Hiring a Regional Manager at 8200 East Freeway Houston, TX 77029. Responsible for overall and daily management of the Regional Operation, including assigned area operations and staff. Responsibilities
- Oversee the daily operations of the regional area, including both shop and field services.
- Travel to customer sites to engage with clients as appropriate.
- Travel to area branches to assess branch performance regarding quality of work, customer satisfaction, and employee morale.
- Oversee the operation of the area branches in accordance with company and budget goals.
- Ensure that all operations comply with company policies and standards.
- Provide oversight to area’s budgeted financial objectives.
- Ensure adequate manpower and supplies are available to complete work assignments.
- Develop or oversee staffing plans to ensure they are consistent and adequate for attaining Division objectives.
- Support staff in resolving issues regarding supplies, equipment, or manpower shortages.
- Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.
- Monitor gross profit levels and other financial metrics established by the Company.
- Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution.
- Ensure all departments maintain a clean and safe work environment.
- Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.
- Develop marketing plans with sales and marketing departments to develop and increase branch business.
- Establish work standards, set expectations, and evaluate branch staff's performance against expectations.
- Identify, address, and implement timely employee development and training opportunities, including succession planning.
- Hire, counsel, and discharge branch staff as necessary, or approve actions as necessary for area branches.
- Oversee rollout of company initiatives at area branches, ensuring successful implementation.
- All other duties as assigned. Qualifications
- Ability to accept responsibility and account for his / her actions.
- Ability to perform work accurately and thoroughly.
- Ability to work independently with minimal supervision.
- Ability to communicate effectively with others using the spoken word.
- Ability to communicate in writing clearly and concisely.
- Ability to take care of the customers’ needs while following company procedures.
- Ability to make critical decisions while following company procedures.
- Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
- Ability to organize and direct oneself and effectively supervise others.
- Ability to convince a group of people to work toward a goal. Education / Experience : High School Diploma or General Education Degree (GED) and seven years related experience Associates’ or Bachelor's Degree (four-year college or university) strongly preferred. Computer Skills : Proficient in Microsoft Office applications (Word, Excel, Outlook). Other Requirements : Prior experience in managing a P&L based service operation focused on heavy, industrial, and or power-driven equipment in a facilitative Original Equipment Manufacturer (OEM) partnering arrangement strongly preferred. Prior experience in developing and managing budgets also strongly preferred. Ability to plan and carry out responsibilities under limited supervision required. Physical Activities & Requirements : Ability to wear Personal Protective Equipment (PPE) as required by the position, location, and / or customer. Working Conditions : Office environment with some shop environment exposure. Shop environment may not have air conditioning. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
