IT Business Solutions Specialist II

Are you looking to help transform a company and an industry? As a Stewart employee, you’ll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company.

We invest in your career journey because we understand that as you grow so does our company.

You will be part of a diverse and equitable work environment that reflects the customers we serve.

You’ll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve.

Together, we can achieve our vision of becoming the premier title services company. More information can be found at https : / / www.stewart.com, subscribe to the Stewart blog at https : / / www.stewart.com / insights or follow Stewart on Twitter® @stewarttitleco. Job Description Job Summary The Business Solutions Specialist II is a key member of our virtual call center team, responsible for providing comprehensive support to both internal and external customers.

This role involves addressing a wide range of business process and technology issues, from basic inquiries to complex problems, and delivering high-level application training for end users. Job Responsibilities

• Answer phones and manage inbound customer inquiries in a virtual call center environment.
• Provide support for a variety of business process and technology issues, ensuring quick and effective resolution.
• Conduct high-level training sessions for end users on various applications, ensuring they are well-versed in the tools necessary for their roles.
• Maintain detailed records of customer interactions, issues, and resolutions to ensure continuity and quality of service.
• Work closely with internal teams to escalate and resolve more complex issues when necessary, ensuring a seamless customer experience.
• Works with internal and external clients in the implementation and / or modification of applications, systems or programs
• Evaluates client needs, identifies configurations that support business processes, executes on delivery and implementation plans, troubleshoots system setups and provides training and end-user support during and after the implementation process
• Performs a range of assignments and may lead projects within own discipline
• Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how own area integrates within organization
• Solves moderately complex to complex problems and analyzes possible solutions using technical experience, judgement and precedents
• Individual contributor working with limited oversight
• Performs all other duties as assigned by management Education
• Bachelor’s degree or equivalent work experience Experience
• Typically requires 2 years of related work experience
• Title Industry and Real Estate knowledge and experience a plus Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities.

If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.