What are the responsibilities and job description for the National Service Operations Administrator position at Stiles Brand?
Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.
We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.
Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.
Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!
POSITION SUMMARY
Responsible to perform a variety of complex, operational and confidential administrative duties to provide support for the National Service Team. Position requires an in-depth knowledge of company practices / structure, as well as a high degree of financial and administrative skills.
ESSENTIAL FUNCTIONS
Ø Provide high level administrative support to National Service Manager
Ø Supervise corporate reception activities and Technical Support Call Center operations team
Ø Administrator for National Service Software Team, to include but not limited to, quoting, scheduling, invoicing, customer relations, etc.
Ø Partner and coordinate with Digital Sales for execution of new software sales / projects
Ø Handle / processing of travel, paperwork, and expenses for several units within National Service
Ø Compilation and processing of manufacturer chargeback invoicing
Ø Accounting of Service vouchers (payables)
Ø Creation of Service purchase orders
Ø Entry of Service tools orders and shipment of gang boxes
Ø Backup of overflow calls for Service and Technical Support Departments
Ø Ensure all processes in place are being adhered to for cost-efficiency and effectiveness
Ø Research, compile and analyze data for special projects
Ø Special projects as they arise
QUALIFICATIONS
Ø Minimum of five years combination of increasingly responsible business experience and/or education
Ø Extensive knowledge of MS Office programs
Ø Excellent communication skills, both oral and written
SKILLS & ABILITIES
Ø Self-Starter and independent
Ø Ability to multi-task and adapt to changing priorities
Ø Leadership skills
Ø Excellent verbal and written communication
Ø Attention to detail w/follow-through
Ø MS Office Suite
Ø Proprietary systems as required
WORK ENVIRONMENT
Ø Office
