What are the responsibilities and job description for the National Tech Support Specialist - Edgebanders position at Stiles Brand?
Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.
We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.
Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.
Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!
This position provides second-level technical support to customers, FSRs and other Service office staff. Technical support will include problem identification and problem resolution in the following areas: hardware, software, programming, applications and operations. The National Technical Support Specialist will be responsible for ownership and resolution for all Technical Support issues at the National level.
- Assist Regional Technical Support Specialists and FSRs with troubleshooting problems/issues, determining needs for installations and service work.
- Responsibility and ownership for resolution of all National Technical Support issues.
- Communicate to Regional Technical Support any technical changes and improvements on products.
- Act as a direct liaison to the factory to resolve technical issues.
- Assist Regional offices with product training of FSRs through planned training session and fieldwork.
- Assist the Parts Department on technical issues, stocking levels and new machine parts inventories.
- Assist the Documentation Specialist with identification of customer’s documentation needs.
- Achieve and maintain “expert” status on equipment and processes.
- Assist in selling services to existing and potential customers. This may include preventive maintenance and service on equipment not sold by Stiles.
- Support and maintain expertise on software products developed by Stiles.
QUALIFICATIONS
- 5 years progressive experience with edgebanders
- Bachelor’s Degree in Engineering or equivalent
- Three years or more troubleshooting experience
If you are currently an employee of a Stiles Machinery customer or dealer, we need written approval from senior management of your current employer before continuing the application process.
