What are the responsibilities and job description for the Intake Support Specialist position at Stillman Law Office?
Job Posting: Intake Support Specialist
Stillman Law Office – Farmington Hills, Michigan
About Stillman Law Office
Stillman Law Office is a well‑established creditor‑rights firm known for professionalism, integrity, and a client‑first mindset. We provide comprehensive legal services while fostering a supportive workplace where every team member can thrive.
Position Overview
We are seeking a detail‑oriented Intake Support Specialist to serve as the first point of contact for new matters and to keep our client‑service engine running smoothly. This full‑time, on‑site role is perfect for someone who enjoys variety, takes initiative, and brings a warm, solutions‑oriented attitude to each interaction.
- Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m. (40 hours/week)
- Location: Farmington Hills, MI (on‑site)
- Status: Non‑exempt, hourly
Key Responsibilities
- Intake Emails: Monitor and triage incoming intake emails, ensuring timely routing and follow‑up.
- Collection‑Related One‑Off Requests (CORQ): Process ad‑hoc collection inquiries and tasks with accuracy and urgency.
- Letter Creation & Mailing: Draft, proof, and mail letters using firm templates; maintain meticulous records of all correspondence.
- Email Letter Requests: Prepare and send requested letters via email, confirming delivery and documenting in the case‑management system.
- House Voice Mails: Retrieve and log voicemail messages; return or redirect calls as appropriate.
- Front‑Desk Coverage: Greet clients and visitors, answer multi‑line phones, and provide seamless front‑desk support when the receptionist is unavailable.
What You’ll Bring
- High school diploma or equivalent (associate’s degree or higher preferred).
- 1 year of experience in a legal, collections, or high‑volume administrative environment.
- Strong written and verbal communication skills with a professional, courteous phone manner.
- Exceptional attention to detail and organizational skills; able to juggle multiple priorities.
- Proficiency with Microsoft Office (Word, Outlook, Excel) and comfort learning new software.
- Reliability, discretion, and a proactive mindset—when you see something that needs doing, you do it.
Nice‑to‑Have
- Familiarity with legal terminology, collection workflows, or law‑office case‑management systems.
- Prior front‑desk or customer‑service experience.
Benefits & Perks
- Health, dental, and vision insurance options.
- 401(k) with firm match.
- Paid time off (vacation, sick, and holidays).
- Collaborative team culture and opportunities for professional growth.
