Intake Specialist

Intake Specialist

Job description: We are looking for a motivated Intake Call Center Representative to join our high-volume law firm. This role involves managing incoming calls, gathering client information, and providing exceptional customer service. The ideal candidate will have strong communication skills, the ability to multitask, and a friendly demeanor. Previous experience in a call center or legal environment is a plus.

Key Responsibilities:

• Client Intake:
• Answer incoming calls and respond to inquiries from potential clients.
• Conduct initial screenings to determine the nature of the caller’s legal needs and gather relevant information.
• Record detailed information about potential clients and their cases into the firm’s case management system.
• Customer Service:
• Provide a compassionate and empathetic experience for all callers, ensuring they feel heard and understood.
• Address questions and provide information about the firm’s services and process.
• Schedule initial consultations and appointments for attorneys.
• Data Management:
• Maintain accurate and organized records of all client interactions and case details.
• Ensure all information is entered promptly and accurately into the firm’s database.
• Follow up with potential clients to gather additional information or clarify details as needed.
• Communication:
• Communicate effectively with attorneys and other staff members to relay pertinent information about potential cases.
• Assist in preparing and sending out client intake forms, information packets, and other necessary documentation.
• Collaborate with team members to improve the intake process and client experience.
• Administrative Support:
• Perform general administrative tasks related to the intake process, such as managing emails and correspondence.
• Assist with other tasks and projects as assigned by the intake manager or supervising attorney.

Qualifications:

• Education:
• High school diploma or equivalent required; some college coursework or degree preferred.
• Experience:
• Previous experience in a customer service or call center role, preferably in a legal or professional services environment.
• Experience with client intake processes and data entry is highly desirable.
• Skills:
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to connect with diverse individuals.
• Proficiency in using phone systems and computer software, including Microsoft Office Suite and case management systems.
• Ability to handle a high volume of calls and multitask effectively.
• Detail-oriented with strong organizational skills.
• Personal Attributes:
• A compassionate and empathetic demeanor, with a strong sense of professionalism.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• High level of reliability and punctuality.
• Positive attitude and a team player, willing to assist colleagues and contribute to a supportive work environment.

Additional Information:

• Hours: Monday-Friday 9am-6pm
• In person: hybrid may be available after 6 months, allowing for 2 days of remote work and 3 days in the office.
• Weekend/weeknight rotation

Join our team and play a vital role in helping potential clients navigate the legal process from their very first interaction with our firm. If you are a motivated and compassionate individual with excellent communication skills, we encourage you to apply.

Benefits:

· 401(k) Retirement Plan: Enjoy the opportunity to save for your future with our 401(k)-retirement plan, including company matching contributions.

· Comprehensive Health Coverage: Access to a robust health insurance plan that includes dental and vision coverage, ensuring you and your family have the care you need.

· Financial Security: Benefit from life insurance and disability insurance coverage, providing peace of mind and financial protection in unexpected circumstances.

· Work-Life Balance: Take advantage of flexible scheduling options that accommodate your personal needs and promote a healthy work-life balance.

· Tax-Advantaged Savings: Utilize a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses with pre-tax dollars, saving you money on eligible expenses.

· Time Off: Enjoy generous Paid Time Off (PTO) benefits and company holidays to recharge and spend quality time with family and friends.

· Convenient Parking: Employees receive free parking, making commuting hassle-free and convenient.

These benefits are designed to support your overall well-being and professional satisfaction.

Hours:

Monday-Friday 10am-7pm

Availability to work occasional weekends.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Schedule:

• Evening shift
• Monday to Friday
• Rotating shift
• Rotating weekends
• Weekends as needed

Ability to Relocate:

• Farmington Hills, MI 48334: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22