What are the responsibilities and job description for the Guest Services Representative position at Stinky Petes-Ely, and Ricks Relics Thrift...?
Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience at our hotel or resort. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Guest Service Agent will handle guest inquiries, manage reservations, and assist with various front desk operations.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain accurate records of guest information and reservations using hotel management software.
- Conduct night audits as required to ensure financial accuracy.
- Assist in coordinating guest services such as room service, transportation, and special requests.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, dining options, and hotel amenities.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Skills
- Previous experience in hotel or resort environments is preferred.
- Familiarity with front desk operations and phone systems is essential.
- Strong guest relations skills with the ability to resolve issues promptly.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- Knowledge of hospitality management principles is beneficial.
- Excellent interpersonal skills and a positive attitude towards teamwork.
- Attention to detail and ability to multitask in a fast-paced environment.
- Proficiency in using hotel management software is an advantage.
Join our team as a Guest Service Agent where your commitment to excellence will help create unforgettable experiences for our guests!
Job Types: Part-time, Seasonal
Pay: $15.55 - $16.27 per hour
Expected hours: 20 per week
Benefits:
- Employee assistance program
Schedule:
- Day shift
- Morning shift
Ability to Commute:
- Ely, MN 55731 (Required)
Ability to Relocate:
- Ely, MN 55731: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $16
