Operations Manager

Job Description

Job Description

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal : make marketers’ lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.

About This Role

Stitch’s Operations team ensures that each of our functional areas have the data, processes and tools to operate at their best. This high-visibility role requires strong analytical skills, attention to detail, and the ability to collaborate closely with our management team to drive impactful internal initiatives.

What You’ll Do

• Be a trusted partner to Stitch’s management team
• Leveraging prior experience, challenge the status quo
• Proactively identify opportunities for improvement in tools and processes
• Provide ongoing analysis, monitoring, and reporting on performance indicators
• Lead internal initiatives with a focus on our Delivery organization
• Support a wide array of operational areas including staffing, data management, team skills matrix, and project lifecycle
• Design, refine, and implement processes and tools
• Support company-wide initiatives
• Support reporting of company objectives
• Evaluate, implement and operate software platforms across the business

Requirements

Benefits