What are the responsibilities and job description for the Customer Service Representative position at Stitchin' Heaven?
Job Description
Do you love giving knock-yer-socks-off Customer Service? Do you wake up every day excited to Wow People with your ability to find answers to their questions and creatively solve their issues? We are looking for someone to join our 100% Happiness Crew.
The Customer Service Specialist is responsible for handling customer contacts across all departments within the organization and providing our 100% Happiness Guarantee. In this role, the employee will answer routine questions, resolve emergency issues, and escalate unusual requests to the Customer Service Manager.
The Customer Service Specialist is responsible for providing sales and service to those customers who are interested in and/or purchase products associated with our Customer Service Department. This individual is keenly aware of the processes within the Customer Service Department and has knowledge of every aspect of the processes needed to deliver 100% customer satisfaction. Our Customer Service Specialist possesses a “can-do” attitude understands the importance of delivering the product on time with the highest level of quality available.
Our Customer Service Specialist is creative & innovative and can find a better way when needed. They are always learning and takes initiative. Customer Service Specialist is accountable for meeting goals, is a team player, and understands how to “WOW” people whether it is a customer, team member or vendor.
Roles And Responsibilities
Deb started Stitchin’ Heaven in 1996 as a little sewing center and had the vision to create a premier quilt shop appealing to those who love to quilt and sew and to offer the very best fabrics and supplies. Today, over 40,000 friends on the in-store mailing list and over 60,000 registered Internet friends are part of the family. Our business is not just about beautiful fabric and sewing machines and scissors and needles and threads. Our business is about people. It is about Stitchin’ Heaven evangelists - people who meet others and tell them about this wonderful quilt shop. Our job is about inspiration, and belonging, and providing encouragement and applause.
Our Core Values define and guide us as we offer customers our products and solutions:
Creative and Innovative
Owns It
Vulnerability-Based Trust
WOW” People
Deb started Stitchin’ Heaven in 1996 as a little sewing center and had the vision to create a premier quilt shop appealing to those who love to quilt and sew and to offer the very best fabrics and supplies. Today, over 40,000 friends on the in-store mailing list and over 60,000 registered Internet friends are part of the family. Our business is not just about beautiful fabric and sewing machines and scissors and needles and threads. Our business is about people. It is about Stitchin’ Heaven evangelists - people who meet others and tell them about this wonderful quilt shop. Our job is about inspiration, and belonging, and providing encouragement and applause. Our Core Values define and guide us as we offer customers our products and solutions: Creative and Innovative Owns It Vulnerability-Based Trust WOW” People
Do you love giving knock-yer-socks-off Customer Service? Do you wake up every day excited to Wow People with your ability to find answers to their questions and creatively solve their issues? We are looking for someone to join our 100% Happiness Crew.
The Customer Service Specialist is responsible for handling customer contacts across all departments within the organization and providing our 100% Happiness Guarantee. In this role, the employee will answer routine questions, resolve emergency issues, and escalate unusual requests to the Customer Service Manager.
The Customer Service Specialist is responsible for providing sales and service to those customers who are interested in and/or purchase products associated with our Customer Service Department. This individual is keenly aware of the processes within the Customer Service Department and has knowledge of every aspect of the processes needed to deliver 100% customer satisfaction. Our Customer Service Specialist possesses a “can-do” attitude understands the importance of delivering the product on time with the highest level of quality available.
Our Customer Service Specialist is creative & innovative and can find a better way when needed. They are always learning and takes initiative. Customer Service Specialist is accountable for meeting goals, is a team player, and understands how to “WOW” people whether it is a customer, team member or vendor.
Roles And Responsibilities
- Document customer service discussions and actions
- Answers Facebook comments
- Handles questions about upcoming cruises and events
- Researches orders for hard to locate product and interfacing with customers about order status
- Follows up with customers when needed to insure 100% Happiness Guarantee
- Mails postcards, thank you notes, and other customer contact pieces as needed
- Provides a positive customer service experience
- Maintains accurate records and files of documentation
- Recommends customer service strategies to improve quality of service
- Anticipates and resolves customer service issues
- Maintains a professional workspace and workflow
- High school degree or equivalent
- Previous experience in customer support, client services, sales, or a related field
- Excellent at communicating over the phone and handling phone systems
- Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software
- Able to concentrate on multiple problems at once
- Excellent time management and prioritization skills
- Ability to answer phone, listen actively, relay information, and type basic information simultaneously
- Customer-focused for a positive customer experience and resolution
Deb started Stitchin’ Heaven in 1996 as a little sewing center and had the vision to create a premier quilt shop appealing to those who love to quilt and sew and to offer the very best fabrics and supplies. Today, over 40,000 friends on the in-store mailing list and over 60,000 registered Internet friends are part of the family. Our business is not just about beautiful fabric and sewing machines and scissors and needles and threads. Our business is about people. It is about Stitchin’ Heaven evangelists - people who meet others and tell them about this wonderful quilt shop. Our job is about inspiration, and belonging, and providing encouragement and applause.
Our Core Values define and guide us as we offer customers our products and solutions:
Creative and Innovative
Owns It
Vulnerability-Based Trust
WOW” People
Deb started Stitchin’ Heaven in 1996 as a little sewing center and had the vision to create a premier quilt shop appealing to those who love to quilt and sew and to offer the very best fabrics and supplies. Today, over 40,000 friends on the in-store mailing list and over 60,000 registered Internet friends are part of the family. Our business is not just about beautiful fabric and sewing machines and scissors and needles and threads. Our business is about people. It is about Stitchin’ Heaven evangelists - people who meet others and tell them about this wonderful quilt shop. Our job is about inspiration, and belonging, and providing encouragement and applause. Our Core Values define and guide us as we offer customers our products and solutions: Creative and Innovative Owns It Vulnerability-Based Trust WOW” People
