What are the responsibilities and job description for the Customer Service Associate position at Stock Yards Bank & Trust Co.?
Job Description:
The role of a Customer Service Associate at Stock Yards Bank & Trust Co. is to provide exceptional customer service and support in completing banking transactions, selling and cross-selling bank products and services.
Responsibilities:
- Process deposits, withdrawals, cash checks, and balance a cash drawer
- Cash checks following SYB check cashing policy
- Sell official checks
- Process and balance teller work through image capture
- Consultative Selling - Engaging customers and prospects to uncover needs and offer solutions
- Open new accounts and perform account maintenance
- Retain and expand customer relationships
- Process and close loan requests (If loan trained)
- Assist customers with questions and/or concerns
Requirements:
- High School Diploma or GED equivalent
- PC proficiency
- Banking experience preferred
- Good communication skills - both written and verbal
- Professional appearance and demeanor
- Basic Word and Excel knowledge
Benefits:
- 401(k) with a company match of up to 6%
- ESOP employer match
- Medical insurance
- Dental insurance
- Vision insurance
- Cancer / Disease insurance
- Accident insurance
- Flexible Spending Accounts
- Health Savings Accounts
- Bank paid Life / AD&D insurance
- Voluntary Life / AD&D insurance
- Bank paid Short-Term and Long-Term Disability insurance
- Employee Stock Purchase Plan
- Employee Assistance Program
