Billing and Admin Support Specialist

Job Title: Billing and Administrative Support Specialist

Position Overview: We are seeking a detail-oriented and customer-focused individual to join our team as a Billing and Administrative Support Specialist. This role involves managing billing records, ensuring accurate participant invoicing, and supporting the entry of donation information into Salesforce. The ideal candidate will work independently as well as collaboratively with our team to maintain financial accuracy and ensure all necessary authorizations and paperwork are up-to-date.

Key Responsibilities:

• Check and verify documentation with team members and maintain accurate donation records.
• Write out and enter donation details into Salesforce to ensure proper tracking and reporting.
• Set up and maintain billing spreadsheets for participant sessions.
• Work closely with the team to ensure all participants are correctly billed for their sessions.
• Collaborate with Delaware County Board of Developmental Disabilities (DCBDD) and GT Independence to secure proper paperwork and authorizations for participant services.
• Resolve billing and payment issues by liaising with participants, GT Independence, and DCBDD via email and phone.
• Verify lesson absences with instructors to ensure accurate billing.
• Enter billing information into QuickBooks and issue invoices in a timely manner.
• Process county billing through the DCBDD Portal (through 12/31).

Qualifications:

• Strong attention to detail and accuracy.
• Excellent customer service skills, with the ability to handle inquiries and resolve issues professionally.
• Ability to work independently and collaborate as part of a team.
• Experience working with spreadsheets for billing or record-keeping purposes.
• Previous experience with billing, bookkeeping, or financial administration.
• Proficiency in QuickBooks is highly desirable.
• Experience with county funding processes, especially DCBDD or similar, is a plus.

Preferred Skills:

• Data Entry
• Good Customer Service
• Experience using Salesforce or similar database
• Experience using Quickbooks Online