LOAN ASSISTANT/ADMINISTRATOR

Position General Responsibilities:

This position will assist the Lending Officers (Commercial and Consumer). It is accountable for loan processing and for relieving the officers of administrative detail and other varied secretarial and clerical duties as may be designated. 

Education, Experience and Certification Requirements

Note:  Only minimum responsibilities are listed.  Other responsibilities may be required as requested by management.

Basic Qualifications

1. 2-year college level course of study in Business Administration and/or financial institution or related field experience or equivalent training and/or experience.

2.  Excellent customer service skills.

3.  Strong communication and organizational skills.

4.  Must be able to work independently and to prioritize multiple tasks.

Preferred Skills

1.  Previous Loan Processing experience

2.  Experience in utilizing Outlook, Microsoft Office and Excel Software

Position Specific Responsibilities, Duties and Competencies

Specific Responsibilities and Duties:

 Loan Processing and Credit Support 

1. Work with Central Loan Processing in accurate preparation of commercial, consumer, and construction loan documentation
2. Audit signed loan documents
3. Professional communications and dealings with other industry professionals; title companies, Realtors and insurance agents
4. Loan funding and booking
5. Understanding and compliance with Stockman Bank lending policies and procedures for commercial, construction and consumer loans.
6. All aspects of loan file maintenance  
7. Process paid loans and work transfer files 
8. Receive and make loan advance requests, payments and corrections
9. Process and maintain tracking of construction loan draws
10. Set-up, maintain and monitor tickler system for loans
11. Insurance maintenance 
12. Ordering real estate appraisals and market analyses 
13. Prepare adverse action letters
14. Maintenance of denied and withdrawn loan application files; records retention
15. Provide exceptional customer service in relation to any issue/inquiry
16. Request Credit Reports, Lien Searches, Business Entity and other searches as needed 
17. Preparing Deeds of Trust and Mortgages for recording, reviewing title commitments and policies  
18. Quote loan payoffs as needed
19. Assist with various reports -daily, weekly, monthly

1. Miscellaneous Duties:

1. Administrative support 
2. Greet and assist customers
3. Answer phones assist with general account information 
4. Other duties as may be assigned 

1. Sales/Public Relations:

1. Promote the improvement of Stockman Bank through quality customer service, promotion of products, professionalism in conduct and diligent work ethic
2. Greet all customers warmly and help them feel welcome and comfortable
3. Handle transactions quickly and professionally
4. Use effective listening and observation skills to identify and resolve customer needs
5. Spot sales opportunities and refer business consistently
6. Cross-sell other services when appropriate 
7. Maintain knowledge of current pricing and products