What are the responsibilities and job description for the LOAN ASSISTANT/ADMINISTRATOR position at Stockman Bank?
Position General Responsibilities : This position will assist the Lending Officers (Commercial and Consumer). It is accountable for loan processing and for relieving the officers of administrative detail and other varied secretarial and clerical duties as may be designated.Education, Experience and Certification RequirementsNote : Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.Basic Qualifications2-year college level course of study in Business Administration and / or financial institution or related field experience or equivalent training and / or experience.Excellent customer service skills.Strong communication and organizational skills.Must be able to work independently and to prioritize multiple tasks.Preferred SkillsPrevious Loan Processing experienceExperience in utilizing Outlook, Microsoft Office and Excel SoftwarePosition Specific Responsibilities, Duties and CompetenciesSpecific Responsibilities and Duties : Loan Processing and Credit SupportWork with Central Loan Processing in accurate preparation of commercial, consumer, and construction loan documentationAudit signed loan documentsProfessional communications and dealings with other industry professionals; title companies, Realtors and insurance agentsLoan funding and bookingUnderstanding and compliance with Stockman Bank lending policies and procedures for commercial, construction and consumer loans.All aspects of loan file maintenanceProcess paid loans and work transfer filesReceive and make loan advance requests, payments and correctionsProcess and maintain tracking of construction loan drawsSet-up, maintain and monitor tickler system for loansInsurance maintenanceOrdering real estate appraisals and market analysesPrepare adverse action lettersMaintenance of denied and withdrawn loan application files; records retentionProvide exceptional customer service in relation to any issue / inquiryRequest Credit Reports, Lien Searches, Business Entity and other searches as neededPreparing Deeds of Trust and Mortgages for recording, reviewing title commitments and policiesQuote loan payoffs as neededAssist with various reports -daily, weekly, monthlyMiscellaneous Duties : Administrative supportGreet and assist customersAnswer phones assist with general account informationOther duties as may be assignedSales / Public Relations : Promote the improvement of Stockman Bank through quality customer service, promotion of products, professionalism in conduct and diligent work ethicGreet all customers warmly and help them feel welcome and comfortableHandle transactions quickly and professionallyUse effective listening and observation skills to identify and resolve customer needsSpot sales opportunities and refer business consistentlyCross-sell other services when appropriateMaintain knowledge of current pricing and productsFor full description, which includes physical mental demands please see attachment.
