Fulfillment Technician

Why Stokes?

Stokes Healthcare is a privately-owned business comprised of two divisions: Stokes Pharmacy (503A pharmacy) and Epicur Pharma (503B facility). The two divisions operate out of separate facilities in Mount Laurel, NJ, following different regulations and are guided by different principles.

Stokes Pharmacy was founded in 1975. The pharmacy formulates custom prescription medicines for both humans and animals. The business has grown from a small, hometown operation in Medford, New Jersey, to a respected pharmacy serving the entire U.S., enabled by sophisticated online ordering and overnight shipping capabilities.

In 2016, Stokes Healthcare built a world-class facility (which became Epicur Pharma), as a testament to the commitment to providing the highest level of quality. Adding a unique offering to the veterinary industry, Epicur Pharma is an FDA Registered 503B Outsourcing Facility, producing drugs such as Tacrolimus Eyedrops, Buprenorphine Injection and Gabapentin tablets. Epicur follows Current Good Manufacturing Practices (cGMP) which are the same rules and regulations followed by commercial manufacturers.

Epicur Pharma is proud to be a pioneer in animal drug standards, offering the largest selection of manufactured drugs that are traditionally compounded. Epicur products are distributed directly to veterinary hospitals from our manufacturing facility and offered through Stokes Pharmacy for individual patient prescriptions.

Stokes Healthcare has built a reputation for unwavering quality and superb service by holding fast to the founders’ commitment to traditional craftsmanship, combined with today’s most advanced knowledge and technologies. In a field where many corporate-owned pharmacies try to compete on price, Stokes has always put safety and quality first because patients’ lives depend on it. 

At Stokes, we offer competitive salaries and a comprehensive benefits package that includes medical, dental and vision coverage, life insurance, Health Reimbursement Account, Flexible Spending Account, 401(K) retirement savings plan with a generous employer match, a bonus program, paid holidays, vacation and personal time, and an excellent working environment. We are conveniently located in Mount Laurel, New Jersey, just minutes from Philadelphia and the NJ shore.

Job Title

Fulfillment Technician 

FLSA Status

Non-exempt 

Summary

The Fulfillment Technician is responsible for ensuring that finished goods are stored, picked and shipped in accordance with current Good Manufacturing Practices (cGMP) and Epicur Pharma standards. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Practice current Good Manufacturing Practices (cGMP) and Good Documentation Practices (GDocP) at all times
• Ensure accuracy of all orders using our customized computer system
• Obtain, count, label, package, and ship finished product
• Maintain accurate inventory balances by executing proper storage, FEFO, movement, consumption, and counting processes
• Complete accurate inventory count sheets and inventory adjustments
• Perform daily, weekly and monthly inventory counts as directed by the Director of Manufacturing and investigate and/or correct any issues they arise
• Reconcile physical and system records for operations and procurement team
• Perform location and product verification tasks as required
• Assist in assuring accurate billing and shipping of all orders
• Must demonstrate sound judgment in decision making, following established guidelines and procedures.  
• Analyze pick and ship error data to determine root causes with the Director of Manufacturing
• Assist in the development of Standard Operating Procedures (SOP) and other relevant cGMP documentation 
• Maintain equipment maintenance logbooks for designated equipment 
• Ensure training is up-to-date and assist in training other Fulfillment Technicians
• Attend training classes, workshops, meetings, etc., as required to improve job skills and product related procedures
• Encourage teams to drive safety awareness such as ensure formal risk assessments are conducted, hazards are closed, incidents investigated and communicate.
• Maintain safe work environment by establishing, following, and enforcing standards and procedures
• Report any hazardous conditions to the assigned supervisor or safety team 
• Help to implement and enforce new processes put in place by management
• Work in collaboration with other members of the manufacturing team and other departments such as quality and facility maintenance to achieve company goals 

Required Education and Experience

• High school diploma or general education degree (GED)
• Familiar with cGMP and 21 CFR Part 210 & 211 preferred, but not required
• Must be capable of wearing all protective gear (gown, hair bonnet, mask, beard cover, gloves, goggles)
• Must possess strong verbal, written, and oral communication skills
• Must be able to work independently and with a team
• Able to recognize priorities and take action; make productive use of time
• Must exhibit punctuality and low absenteeism
• Able to sit and/or stand 8-10 hours or more per day as needed
• May need to lift up to fifty (50) pounds on occasion

Competencies 

• Attention to Detail
• Decision Making
• Organizational Skills
• Communication
• Teamwork 

Supervisory Responsibility

This position has no supervisory responsibilities. 

Work Environment 

This job operates primarily in a controlled environment. This position requires the use of standard office equipment, and frequent standing and walking. 

Language Skills

Must be able to read, write, speak and understand English fluently and have the ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.

Mathematical Skills

Uses addition, subtraction, multiplication and the division of numbers including decimals and fractions when checking of reports, forms, records and comparable data where interpretation is required involving basic skills knowledge. 

Reasoning Ability

Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where substantial standardization exists.  Must be able to interpret instructions furnished in written, oral, and diagram or schedule form. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• May need to lift up to 50 pounds on occasion
• This position is moderately active and requires standing and walking for a majority of the shift
• Able to sit and/or stand 8-10 hours or more per day as needed 

Position Type and Expected Hours of Work 

This is a full-time position. Because of the nature of the business, work schedules may vary at times. 

Travel

No travel is expected for this position. 

Disclaimer

The above job description is intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to capture or illustrate a comprehensive list of all responsibilities, duties, and skills required of employees assigned to this job. 

AAP/EEO Statement

Stokes Healthcare is an Equal Employment Opportunity and Affirmative Action Employer.