What are the responsibilities and job description for the Machine Technician position at Stolberger Inc., dba Wardwell Braiding Co.?
Essential Functions:
The Machine Technician performs a wide variety of technical support duties required to ensure the expeditious handling of all incoming inquiries; carries out on-site technical visits to train customers to operate, maintain and troubleshoot their equipment; evaluates customers’ equipment and makes recommendations for repair; collaborates with the assembly department and conducts test braiding to ensure the equipment performs safely and efficiently before shipping. Redirects customer inquiries to the appropriate Wardwell resource if inquiry is beyond skill capabilities or responsibility.
Key Responsibilities:
· Performs on-site technical visit
Ø Coordinates the travel schedule with team members. Assists customers with installing new equipment and ensures proper set-up and integration into customers’ overall manufacturing process.
Ø Carries out training sessions to teach customers how to operate and maintain Wardwell equipment foroptimal performance.
Ø Troubleshoots and repairs machine malfunctions.
Ø Assists customers with developing a set of PM procedures for machines’ optimal productivity.
Ø Analyzes machine operations and output to identify inefficiencies and recommend improvements.
Ø Keeps detailed records of customers’ visits and completes the call report after each visit.
- Hosts in-house training sessions periodically
Develops a set of training materials, engages trainees and addresses questions professionally.
- Tests braid in house:
Ø Conducts trials (R&D) per customer’s specifications.
Ø Coordinates with the assembly department to test braid equipment prior shipment.
Ø Collaborates with team members and carries out Factory Acceptance Inspection when applicable.
- Leads repair jobs
Evaluates customers’ equipment promptly after receipt per Wardwell’s repair criteria. Makes recommendations for repair or upgrade. Assists with BOM creation when applicable.
Secondary Functions:
· Receives direction and support from the General Manager
· Performs all work in a safe manner, to include proper use of personal protective equipment.
· Maintains an accurate record of all work performed in the appropriate Company format/form.
This description above represents the most significant duties of this position but does not exclude other occasional work assignments not mentioned, the inclusion of which would be in conformity with the degrees assigned.
Machine Technician Requirements
- Ability to read and understand technical manuals
- Ability to diagnose and troubleshoot malfunctions
- Ability to perform maintenance on machines
- Ability to use hand tools and precision measuring instruments
- 25% to 50% travel
Personal Traits
- Strong mechanical aptitude
- Excellent problem-solving and troubleshooting skills
- Good communication and interpersonal skills
- Able to work independently
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $60,000 - $70,000