Sales Concierge

WHO WE ARE:

Located in Dayton Oregon, we are in perpetual growth mode, selling multiple brands at multiple price points under the Stoller Wine Group umbrella. Our portfolio includes Stoller Family Estate, Chehalem, History, Chemistry, and Canned Oregon. Our estate vineyards are LIVE Certified (Low Input Viticulture and Enology), Salmon Safe, and B Corp certified. Additionally, Stoller Family Estate was the first LEED® Gold certified winery in the world. Our successful growth stems from a highly selective employment process that effectively matches individual and organizational values, coupled with an entrepreneurial environment that effectively matches individual and organizational values, coupled with an entrepreneurial environment that promotes creativity, constant improvement, and excellence in every aspect of our corporate lives.

WHO ARE YOU:

This position is responsible for providing an exceptional first impression to Stoller Wine Group by being responsible for managing inbound & outbound phone calls and emails, accurately assessing needs, and routing inquiries to the correct individuals or departments.

Essential Duties

1. Provides fanatical customer service and answers incoming phone calls to the campus

2. Ability to multi-task and answer incoming emails to multiple Stoller Family Estate, Chehalem, and Bend inboxes.

3. Exceeds sales goals, wine club signups, and creates call campaigns through WineDirect and is collaborative with the concierge team.

4. Books reservations and promotes our brand, wine products, and wine club – builds blueprints and events in TOCK.

5. Processes a variety of transactions on our POS system with little to no errors: Priced reservation experiences, shipping orders, pick up orders, gift card orders, etc.

6. Transfers calls to other departments, takes messages for coworkers, transcribes voicemails for follow-up or transfers to other coworkers, etc.

7. Supports the tasting room and events team as needed.

Job Duties

· Provide exceptional customer service via phone and email, addressing inquiries, providing information, and directing calls to appropriate departments.

· Manage customer accounts, ensuring accurate information and promptly updating details such as addresses, contact information, credit cards, club memberships, and order details.

· Track customer order shipments using online tools and proactively communicate status updates to customers.

· Execute outbound sales campaigns to existing members

· Process wine orders accurately and efficiently, ensuring seamless transaction completion.

· Collaborate with the Shipping and Warehouse department to facilitate order fulfillment and address any related inquiries.

· Manage tasting room reservations through our booking system (Tock), including processing deposits for large groups and communicating reservation policies.

· Prepare materials for the Hospitality team to ensure smooth daily operations.

· Process and manage various order types (shipping, in-house, and pick-up) for different departments.

· Participate in call campaigns to achieve company objectives.

· Promote event spaces and packages, providing detailed information to potential clients.

· Manage event inquiries, check calendar availability, and connect potential clients with the Events Coordinator.

· Create Banquet Event Orders (BEOs) using TripleSeat software for Gastronomic Experiences.

· Stay informed about upcoming events and effectively promote and sell event tickets.

· Retain and grow the wine club membership base by addressing concerns, promoting benefits, and processing new member sign-ups and upgrades.

· Maintain a strong understanding of different wine club tiers and effectively communicate their value to customers.

· Ensure accuracy of wine club membership information and audit new sign-up forms.

· Perform database maintenance and administrative tasks to support efficient operations.

· Develop and maintain proficiency in our POS system (WineDirect).

· Coordinate with IT and facilities departments to address maintenance needs and ensure a functional work environment.

· Maintain consistent and punctual attendance.

· Contribute positively to a collaborative team environment.

· Be receptive to feedback and direction from the manager.

· Perform other duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education & Experience

Previous office and/or hospitality receptionist employment history or related skills, preferred.

Certificates, Licenses and/or Registrations

This position does not require any certificates, licenses, or registrations.

Language Skills

Ability to read and comprehend complex SOPs, email correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills

Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is frequently required to sit, use hands and fingers to type or dial, and talk or hear. The employee is regularly required to reach with hands or arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl, work near moving mechanical parts, exposed to wet or humid conditions (non-weather), outdoor weather conditions, and fumes or airborne particles,

The employee must occasionally lift up to 100 lbs. This position requires frequent computer use. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Day shift

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $20 - $21