Branch Manager

POSITION PURPOSE:

Supervises daily operations and personnel of bank office.

QUALIFICATIONS:

• Three to five years of experience in branch management administration, mortgage, consumer or commercial lending, or finance and marketing.
• Supervisory and managerial experience.
• Excellent interpersonal, oral, and written communication skills.
• Adequate previous experience required to perform supervisory duties and cross-sell services.

ESSENTIAL JOB DUTIES:

• Oversees daily operations of branch to ensure standard operating procedures are followed; maintains security controls to protect facility from criminal and fraudulent operations and unnecessary risk or exposure.
• Performs supervisory functions of measuring performance, disciplining, and training, making promotion and salary recommendations, hiring, terminating, assigning, and reviewing work.
• Establishes and helps to attain internal performance objectives for branch office business volume, deposits, and quality of audit reports.

• Provides and maintains a professional, business-like atmosphere within the branch office.
• Reviews staff members for formal performance evaluations and recommends salary adjustments.

• Counsels employees when needed. Coordinates staff training when needed.
• Calls on existing and prospective customers to develop new business and to retain or expand existing business.
• Represents bank in various civic and community functions to further enhance its image and develop additional business and relationships.
• Oversees preparation of monthly branch reports.
• Works teller window/drawer when necessary.
• Contacts customers to make inquiries into questionable activities, as Deposit Operations and/or BSA Officer deem necessary.
• Performs any and all other duties assigned by management for which the banker is qualified and physically able to perform, with or without reasonable accommodation.
• Other duties as assigned by Head of Retail Banking.

PRINCIPAL CONTACTS:

• Executive Management
• Customers
• Employees

PHYSICAL CHARACTERISTICS:

• Job Environment: Private office that opens directly into the lobby area of main branch. Must be able to concentrate with distractions.
• Equipment Used: computer and printer; telephone; copier.
• Physical Criteria: Sitting for extended periods of time, bending, lifting 5-10 lbs. Must be able to adequately hear and verbally communicate with customers, both face-to-face and over the telephone.