What are the responsibilities and job description for the Front Desk Staff/Night Audit position at STONE HARBOR RESORT?
Front Desk Staff / Night Auditor – Stone Harbor Resort & Conference Center
Location: Sturgeon Bay, WI
Positions Available: Part-Time | Full-Time | Seasonal
Pay starting at $16.00 per hour, based on experience
Position Summary:
Stone Harbor Resort & Conference Center is seeking courteous, organized, and customer service-oriented individuals to join our front desk team. Front Desk Staff and Night Auditors are essential in providing our guests with a welcoming and seamless experience from check-in to check-out. Whether you are looking for daytime, evening, or overnight shifts, we offer flexible scheduling and a professional, team-focused work environment.
Primary Responsibilities:
- Greet guests warmly and professionally upon arrival and departure
- Handle the check-in and check-out process efficiently and accurately
- Answer phone calls, respond to inquiries, and assist guests with information and special requests
- Maintain accurate records of guest accounts and reservations
- Process payments and reconcile transactions using the property management system
- Perform nightly audit functions, ensuring accuracy in daily financial reporting (Night Auditor only)
- Communicate effectively with housekeeping, maintenance, and management to meet guest needs
- Address guest concerns or complaints promptly and professionally
- Follow all safety, security, and confidentiality procedures
Qualifications:
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Proficient computer skills; experience with hotel property management systems is a plus
- Reliable, punctual, and able to work independently or as part of a team
- Availability to work evenings, weekends, and holidays as needed
- Previous front desk or customer service experience preferred; night audit experience is beneficial but not required—training will be provided
Benefits of Employment:
- Flexible scheduling with day, evening, and overnight shifts available
- Supportive and professional team environment
- Competitive pay
- Opportunities for growth within the resort
- Work in a scenic, waterfront location in the heart of Sturgeon Bay
Stone Harbor Resort & Conference Center is an equal opportunity employer. We value diversity and are committed to fostering an inclusive and welcoming workplace for all employees.
How to Apply:
Interested applicants may apply in person at Stone Harbor Resort & Conference Center or submit their application online through our website. We look forward to welcoming new members to our hospitality team.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating weekends
Experience:
- Front desk: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Sturgeon Bay, WI 54235 (Required)
Work Location: In person
Salary : $16
