What are the responsibilities and job description for the Personal Lines Customer Service Representative position at Stone Hendricks Group?
We are a family-owned and operated independent insurance agency with a long history of delivering exceptional service to our clients in New Jersey and beyond. Our company prides itself on building strong relationships with our policyholders and providing top-notch support.
As a friendly and reliable Personal Lines CSR, you will be the primary point of contact for our valued clients, assisting them with their insurance needs and ensuring a positive experience. In this role, you will have the opportunity to make a real difference in people's lives by providing expert guidance and support throughout the entire insurance process.
Key Responsibilities:
- Assist policyholders with policy changes, billing inquiries, and claims support.
- Issue insurance ID cards, certificates of insurance, and other policy documents as needed.
- Process endorsements and renewals in a timely and efficient manner.
- Maintain accurate records of client interactions and policy information.
Requirements:
- 2 years of experience in personal lines insurance.
- Active Property & Casualty (P&C) license.
- Strong computer skills, including Microsoft Office Suite.
- Excellent communication and interpersonal skills.
Benefits:
- Competitive salary based on experience.
- 401(k) plan with employer match.
- Paid time off.
- Health, dental, vision, and life insurance.
