What are the responsibilities and job description for the Guest Services Gate Assistant Lead position at Stone Mountain Park?
The Guest Services Assistant Lead assists the Guest Services Lead in the day-to-day operation of all aspects of the Gate operations including, but not limited to, customer service, gate team member supervision, closing and opening gate locations, entering daily sales, scheduling, and maintaining supplies and materials. Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.
Essential Duties And Responsibilities
Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.
These are carried out in accordance with applicable safety policies and laws. Responsibilities include:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employment at Stone Mountain Park is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Stone Mountain Park employees are subject to pre-employment, post injury, post accident, reasonable suspicion and random testing for illegal drug usage.
Essential Duties And Responsibilities
Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.
- Smile and greet guests with friendliness and respect.
- Resolve and investigate Over/Short Notices.
- Communicate to Sales Audit and Cash Control when issues with money arise.
- Comply with and maintain all departmental and park policies, standards, and procedures
- Partner with department Duty Manager to maintain appropriate staffing levels in accordance with business needs, enforce all staffing and attendance polices, and maintain team member employment documentation as it pertains to the ticketing areas
- Ensure all up-selling goals are being met with all staff in setting and monitoring the expectations and assist with the maintenance of department and park-wide programs to boost staff morale and retention and to increase sales productivity
- Develop and maintain location specific employee relations
- Respond to and take appropriate action to resolve concerns and issues both from park guests and staff members
- Maintain a professional work environment within Gates locations. This includes setting clear behavioral expectations for subordinates and developing positive and professional relationships and communication lines with all subordinates, peers, managers and guests, serving as an example to all team members
- Provide team members with necessary information, tools, and feedback to effectively perform their job duties
- Participate in Guest Services “Duty” rotation to ensure ticketing location coverage during operating hours, set-up, inventory, etc.
- Assist in implementing and monitoring all annual parking sticker inventory and asset inventory, controlling labor budget for all seasonal/ part time staff, and controlling expenses
- Monitor and control all cash mishandling issues with staff according to need
- Collaborate with all departments about daily operating schedules and issues with daily operations
- Ensure that all staff is continually and consistently trained on all procedures needed to operate the Galaxy ticketing system and assist all cashiers with register and ticketing errors
- Perform job duties in a safe manner
- Perform job duties of subordinate departmental roles as necessary
- This position requires the employee to receive credit card information to take a deposit, make a payment, or initiate a refund
- Must be able to obtain PCI certification within 30 days of employment
- All other duties as assigned
These are carried out in accordance with applicable safety policies and laws. Responsibilities include:
- Train and coach employees as needed
- Plan, schedule, assign, and direct work
- Address issues and resolve problems
- Ensure staff follows all grooming, safety, and hospitality standards and procedures
- Ensure proper and on-time opening of operations
- Assist cashiers with locating register errors
- Reward and discipline employees as needed
- Communicate daily events to other area supervision
- Ensure all staff is made aware of changes on the Daily Adventure Plan
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must understand, read, write and speak the English language
- Must be at least 18 years old
- Must be able to maintain a good working relationship with coworkers
- Must be able to work days, nights, weekends, and holidays as needed
- Must have excellent communication skills and sense of appropriateness to converse with employees and guests
- Must be able to react quickly during emergencies
- Must be able to responsibly handle large sums of money
- Must be able to add, subtract, multiply, and divide in all units of measure
- Must be able to obtain PCI certification within 30 days of employment.
- High School Education or educational equivalent required; some college preferred
- At least 1 year of proven supervisory experience
- Past experience in customer service or hospitality-based industry preferred
- Previous cash handling experience
- Previous sales experience
- Must have and maintain a Driver's License
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job the employee is required to sit and stand for long periods of time and walk. The employee must be able to use hands to finger, handle, or feel; and reach with hands and arms. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk and hear. The employee must occasionally lift and/or move carry, push, or pull at least 50 lbs. Specific vision requirements for this job include close vision, color vision, depth perception and ability to focus and night vision. Must be able to take directional cues directly or indirectly.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employment at Stone Mountain Park is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Stone Mountain Park employees are subject to pre-employment, post injury, post accident, reasonable suspicion and random testing for illegal drug usage.
- While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate
Salary : $14
