Veterinary Customer Service Representative with 2+ years experience

The CSR primary duty is interacting with clients and coordinating communication between doctors, technicians, and clients.

· At least 1 years of veterinary customer service job-related experience

· At least 3 years of customer service job-related experience

· Provide quality and compassionate customer service

· Be attentive to client and pet needs

· Identify and work patiently with clients in various emotional states

· Answer and triage phone calls from clients (be able to gather information quickly and effectively)

· Schedule appointments and procedures

· Check-in clients and update client information

· Monitor schedule and flow

· Complete client call backs

· Discuss invoices/finances and handle client concerns

· Process payment transactions

· MUST know how to triage patients and inform medical staff of a possible emergency

· MUST have compassion, positive attitude, and friendly behavior.

· Manage record requests between other hospitals and specialty practices

· Client education (Learn as much as possible to be as helpful and prepared as possible)

· Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, laundry, cleaning floors, bathrooms, exam rooms, breakroom, and kennels if needed.

· Maintain proper documentation in the electronic medical record

· Relay appropriate information to/from clients to doctors and/or management

· Computer skills: able to use windows, Microsoft word, excel, word processing, email, copy/scanner, web search engines, and other skills needed to effectively use the practice management software program.

· Knowledge of veterinary clinic procedures and terminologies

· Excellent phone etiquette

· Exceptional organizational skills to keep work environment tidy and comfortable

· Understanding vaccine protocols for dogs/cats

· Knowledge with different flea/tick/hw prevention products

· Multitasking

· Handle tough situations including emergencies, euthanasia's, and grieving clients.

· High school Diploma or G.E.D.

· Must be able to safely lift 40 pounds

· Basic math, writing, and computer skills

Receptionists must possess good critical thinking and problem-solving skills, compassion, a positive attitude, follow-through, and excellent communication/teamwork skills. Multi-tasking and accepting constructive criticism are essential. Punctuality and dependability are expected. At Stone Ridge we do not tolerate gossip, clique behavior, or individual working employees. We work as a team and we communicate with each other effectively. This hospital has great staff and are dedicated to having a positive and non toxic work environment.

This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities or duties assigned as necessary. If you have any questions or concerns about this job description, contact the Office Manager or Business owner.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 20 – 38 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Ocala, FL 34482 (Required)

Ability to Relocate:

• Ocala, FL 34482: Relocate before starting work (Required)

Work Location: In person

Salary : $16