Branch Operations Manager

About StoneAge

StoneAge is the global leader in designing and manufacturing high-pressure waterblast tooling and automated, IoT-enabled/robotic equipment, based in Durango, CO., with five subsidiaries in four countries. Think squirt guns on steroids run by humans and robots! We are an innovative, employee-owned company that aims to change our industry and the world through advancing technical products and services – and with our unique, people-centric culture.

The Branch Operations Manager’s mission is to establish and manage a well-run StoneAge presence that supports the company’s strategic needs for walk-in sales, rentals, and repairs. This position will be responsible for all aspects of the regional facility, including managing the inventory, logistics, personnel, and customer service. They will be responsible for ensuring that the facility provides world class customer service and front line technical support. They will also need to build an effective team and create a strong partnership with StoneAge headquarters in Colorado.

This position reports to the North American Customer Service Director.

ESSENTIAL FUNCTIONS
Site Management

• Build and develop a high performing team. Build effective teamwork both within the regional team and with StoneAge Headquarters.
• Hire and manage site employees. Plan for future staffing needs and partner with the North American Customer Service Director to execute actions to close any gaps.
• Provide feedback to the StoneAge headquarters on customer needs and methods for meeting them.

Inventory Management

• Manage the regional site inventory profile. Make sure the site has the right inventory on hand for both product, spare parts, and rental/repair needs. Ensure that all inventory is tracked in the ERP system.
• Ensure that inventory control processes are being followed. Perform cycle counting.
• Perform all inventory management operations, including material receiving, counting, and transferring

Rental and Repair Management

• Help create and manage a rental business at the regional site. Manage a fleet of rental equipment and ensure it is kept in a functional, high quality state. Ensure that rentals are readily available and all rental products and spare parts are tracked in the ERP system.
• Manage the site to provide timely, high quality repair of select StoneAge products. Create and manage processes to track customer tools being repaired and spare parts.
• Manage a technician to perform repairs and maintain the rental fleet.
• Provide customer assistance for rentals and repairs.

Customer and Technical Support

• Interface with customers and provide technical expertise to ensure that their immediate needs are met.
• Answer customer phone calls and other inquiries and process counter sales for all types of transactions.
• Ensure product is delivered to customer sites in a timely manner. This includes managing hot shot delivery services and personally delivering product when necessary.
• Develop positive relationships with all customers.
• Propose solutions to customers based on a strong understanding of their needs and the capabilities provided by StoneAge products.
• Assist Outside sales team with product demonstrations as required.
• Perform additional duties as requested by the Customer Service Director.

KNOWLEDGE AND TRAINING REQUIREMENTS

The Branch Operations Manager must:

• Possess excellent interpersonal skills and be an effective team player and people manager
• Have strong organizational skills and an ability to multitask
• Be an independent self-starter with a strong work ethic
• Have solid analytical skills and attention to detail for managing the site inventory
• Be comfortable with computers, specifically including usage of an ERP system and spreadsheets
• Have good mechanical skills and ability to gain knowledge of StoneAge’s products. Previous waterblasting experience is strongly preferred.
• Possess a quality mindset to ensure that the products work correctly and meet the customer’s needs
• Be able to operate a forklift

OTHER INFORMATION

• Must be willing to support off-shift (24x7) customer requests
• Must be able to stand for extended periods of time.
• Travel may be required.

TEAM CULTURE

• Customer-Focused: Passionate about delivering outstanding customer service.
• Dedicated: Hardworking, trustworthy, and committed to giving 100% daily. “It’s not my job" doesn’t exist here.
• Adaptable and Creative: Agile in the face of change, striving for excellence, and thinking creatively to solve problems.
• Positive and Fun: Bring joy, humor, and a contagious positive attitude to the workplace.
• Respectful and Collaborative: Listen to understand, respect others, and foster a spirit of teamwork.

StoneAge is an Equal Opportunity Employer and we are founded on equity and inclusiveness. We are committed to a work environment that supports, inspires, and respects all individuals and in which people processes are achievement-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Benefits
StoneAge offers a comprehensive benefits program that includes:

• We are an Employee-Owned Company
• Profit Sharing
• Group health, dental, and vision insurance
• Life insurance
• Long-term disability insurance
• 3 weeks Paid time off plus 1 week of Personal Time
• Paid holidays
• 401(k) plan with a guaranteed match
• Paid parental leave
• Wellness rewards program, and much more!

Even more exciting, we are an employee-owned company with profit-sharing and an Employee Stock Ownership Plan ("ESOP"), in which shares of company stock are allocated to eligible employees each year.
Our "Own It" mindset captures what many of us consider the biggest benefit of all: a highly engaged, collaborative workplace where everyone matters and every employee makes a significant impact.
Please visit our website at www.stoneagetools.com to get a better sense of our company and our employee-owned culture!

This position will remain open for 180 days. Applications will be reviewed on a rolling basis, and candidates are encouraged to apply as soon as possible for full consideration. Internal candidates may be considered as part of the hiring process. We encourage all qualified applicants to apply.