What are the responsibilities and job description for the Operations Supervisor position at Stonebridge Companies?
City, State:
Long Island City, New York
Hourly Range: $24.00 - $26.00 per hourThe purpose of the OPERATIONS SUPERVISOR is to assist the Operations Manager by overseeing the responsibilities of the operations departments.
Essential Job Functions
- Work with the Operations Manager to train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards.
- Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.
- Communicates with the Engineering Department regarding any maintenance requests from the guests.
- Communicates with the Housekeeping Department regarding guest rooms and requests.
- Manage daily hotel operations, ensuring smooth guest experiences.
- Ensure the cleanliness and maintenance of guest rooms, public areas, and back-of-house areas.
- Has full understanding of software system and assists with reservations and checking guests in and out of the hotel.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Work as Manager on Duty, when necessary.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Perform other duties as requested by management.
Position Requirements
- High school diploma or equivalent.
- 1 to 2 years of related experience.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
Salary : $24 - $26
