Automotive Receptionist

Looking for someone with a happy outlook and extremely customer focused. Your job duties would include but are not limited to:

• Greets customers in a pleasant and professional manner.
• Operates a multi-line phone system.
• Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone.
• Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.
• Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner.
• Screens incoming calls as requested by managers.
• Develops knowledge of basic dealership information in order to respond to callers who have general inquiries.
• Updates and distributes dealership phone directory as needed.

• Performs clerical duties as assigned.
• Maintains professional appearance and neat work area.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution

EDUCATION and/or EXPERIENCE

• No prior experience or training.

LANGUAGE SKILLS * Ability to read, write and comprehend simple instructions, short correspondence, and memos.
MATHEMATICAL SKILLS * Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

• Ability to perform these operations using units of American money.

REASONING ABILITY * Ability to apply common sense understanding to carry out simple one- or two-step instructions.
CERTIFICATES, LICENSES, REGISTRATIONS * Valid Driver's License
PHYSICAL DEMANDS * While performing the duties of this job, the employee is regularly required to sit at desk for prolonged periods of time; use hands to grab and reach files; type on a computer; and to talk or hear, both in person and by telephone.

• Employee must occasionally lift and carry office supplies up to 10 pounds.

WORK ENVIRONMENT * This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• Office setting is busy with frequent interruptions but noise level is usually quiet.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

Salary : $15 - $17