What are the responsibilities and job description for the Customer Service Representative position at Stonegate Insurance Inc.?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, assisting clients with inquiries, and ensuring a positive experience with our products and services. This role requires strong communication skills, a customer-focused mindset, and the ability to handle various tasks efficiently.
Duties
- Respond promptly to customer inquiries via phone or email ensuring a high level of service.
- Assist customers with product information.
- Handle data entry accurately in our computerized systems.
- Maintain detailed records of customer interactions and transactions.
- Demonstrate effective phone etiquette while engaging with customers.
- Collaborate with team members to resolve customer issues and improve service processes.
Qualifications
- Previous experience in customer service or sales is preferred.
- Proficiency in data entry and familiarity with computerized systems is essential.
- Excellent phone etiquette and communication skills are crucial for effective customer interaction.
- Ability to type efficiently while managing multiple tasks simultaneously.
- A positive attitude, strong problem-solving skills, and the ability to work well under pressure are essential traits for success in this role.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Scottsbluff, NE 69361 (Preferred)
Ability to Relocate:
- Scottsbluff, NE 69361: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $18