What are the responsibilities and job description for the Customer Service Manager position at Stoneridge Kaukauna LLC?
Job Overview
We are seeking a dynamic and experienced Customer Service Manager to lead our grocery store customer service team in delivering exceptional service and support. The ideal candidate will possess strong leadership skills and a passion for enhancing customer satisfaction within a grocery store environment. This role is pivotal in ensuring that our customers receive top-notch service, while also managing the administrative aspects of the department. Candidate will also learn the daily bookkeeping for the Customer Service Desk.
Responsibilities
- Oversee daily operations of the customer service department, ensuring all customer inquiries and issues are addressed promptly and effectively.
- Train, supervise, and mentor customer service staff to enhance their skills in sales management and customer interaction.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Learn the daily bookkeeping for the service desk, and train other employees in the daily bookkeeping.
- Manage POS systems to streamline transactions and improve efficiency.
- Collaborate with other departments to resolve customer issues and improve overall service delivery.
- Analyze customer feedback to identify trends and areas for improvement.
- Maintain accurate records of customer interactions, complaints, and resolutions.
Experience
- Proven experience in a supervisory or managerial role within a grocery store or retail environment.
- Strong administrative skills with the ability to manage multiple tasks effectively.
- Demonstrated experience in sales management, with a focus on achieving targets through excellent customer service.
- Leadership qualities that inspire team performance and foster a positive work environment.
- Multilingual abilities are highly desirable, enhancing communication with diverse customer bases, but not necessary.
- Familiarity with POS systems is essential for managing transactions efficiently.
Join us in creating an outstanding shopping experience for our customers while leading a dedicated team committed to excellence in service!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
- Morning shift
Work Location: In person
