Technical Support CAD

We're on the hunt for a motivated and detail-oriented individual with a positive attitude who’s interested in a long-term career with us! Don’t worry if you don’t have all the skills yet; we provide training and great opportunities for advancement along the way.

In this role, you'll research technical requests and help kick off the quote process for exciting cable designs. We’re looking for someone who enjoys connecting with both internal and external customers to gather the information needed for quotes and to answer any technical questions that might pop up. We'd love to hear from you!

Working hours are in-person: Monday-Friday 8:30-5:00.

Please submit resume. In-person interviews will be set up through really, please check back for times. We look forward to hearing from you!

Responsibilities:

· Research technical requests and initiate the quote process for new cable designs.

· Effectively communicate with internal and external customers to obtain necessary information to provide quotes, answer technical questions.

· Provide support to our Customer Service department.

· Field Technical Support calls of high-profile clients and troubleshoot over the phone.

· Design products with awareness of standard protocols and customer specification (training provided).

· Verify cost and availability of components, bulk cable and tools.

· Complete first check of design work.

· Support Assembly and Quality Control in the assembly and test requirements of new cable prototypes.

· Handle all customer information, both verbal and written, as confidential.

· Actively participate in the Engineering training program, including ongoing technical training.

· Maintain a professional, organized work environment.

· Effectively communicate with co-workers.

· Balance and prioritize workload to ensure quick turnaround.

· Contribute to a pleasant, productive and positive work environment by maintaining a positive and open attitude.

Qualifications and Skills:

· Good technical comprehension.

· Able to work onsite five days a week.

· Must be a citizen of the United States or a Green Card holder.

· Attention to detail.

· Ability to learn quickly.

· Ability to keep up with changing standards and requirements.

· Ability to work independently and as part of a team.

· Must type at least 35 words per minute.

· Ability to problem solve and act as necessary.

· Excellent computer skills.

· Professional appearance and positive attitude.

Physical Demands:

· Able to sit for extended periods with regularly scheduled breaks.

· Good eyesight (corrective accepted).

· No limitations of arm movement.

Willing to learn (or have prior knowledge of):

· CAD Design Software.

· Copper and Fiber cabling standards and networking.

· Signal and Pairing protocols.

· Telecommunications and data applications.

· LAN and WAN systems.

· Popular routing systems such as Cisco, HP, IBM, and Polycom.

Benefits include:

· Health Insurance.

· Dental/Vision Insurance.

· AD&D Insurance.

· Life Insurance.

· Accident and Illness Insurance.

· Pet Insurance.

· Team Environment.

· Paid Holidays.

· Paid Time-Off.

· Retirement Savings Match.

· Paid training.

· Room for advancement.

About Stonewall Cable

Stonewall Cable Inc. has been in the cable manufacturing business since 1985. At our facility in Rumney, New Hampshire, we build all types of computer and network cables as well as harnesses for industrial applications. Stonewall has built its reputation on delivering quality products at competitive prices. We work hard to provide the best customer service and technical support available.

Our computer cabling solutions cover the full range from personal computers to mainframes. We have worked with IT managers from all over the world to find solutions to unique cabling problems. All our assemblies are manufactured in the US, using the highest quality cable and components.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Compensation Package:

• Holiday pay
• Hourly pay
• Overtime pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $19 - $23