What are the responsibilities and job description for the New Account Operations Associate Level 1 position at StoneX Group?
Overview:
With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
Corporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.
Job Purpose:
Connecting clients to markets – and talent to opportunity
With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.
Corporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.
Job Purpose:
We are seeking a detail-oriented and customer-focused Associate to join our New Account Operations team. This role involves handling routine, high-impact responsibilities related to account establishment and maintenance for the firm’s broker dealer divisions. The ideal candidate will bring strong organizational skills and a commitment to providing excellent customer service. As a key contributor to the team, you will also have opportunities to cross-train in other areas to provide support as needed.
Responsibilities:
Primary responsibilities:
- Guide front-office personnel on account opening procedures, ensuring compliance with internal standards.
- Review and process required documentation to establish new accounts accurately and efficiently.
- Manage updates to existing accounts as necessary.
- Maintain knowledge of team expectations, regulatory guidelines, and company policies.
- Provide coverage for team phone and email communications, ensuring timely responses to inquiries.
- Proactively inform management of unusual requests or potential issues.
- Contribute to a collaborative team environment through cross-training and shared responsibilities.
- Perform additional duties as assigned to support team and organizational goals.
To land this role you will need:
- Bachelor’s degree in business, finance, or a related field, or equivalent professional experience.
- Series 99 license or equivalent (or ability to obtain within 6 months of employment).
- Strong critical thinking, analytical, and problem-solving skills with a keen attention to detail.
- Excellent organizational and time management skills with the ability to prioritize effectively.
- Exceptional verbal and written communication skills, with an emphasis on delivering superior customer service.
- Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
- Ability to handle time-sensitive requests in a timely manner
- Ability to work independently, take initiative, and thrive in a team-oriented environment.
- Adaptability to changes in a dynamic, highly regulated industry.
Permanent, full-time, #LI-SD1
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