Assistant Manager

Job Overview
This role would be at Stor-it Here Bonney Lake Self Storage. This role involves providing excellent customer assistance by serving as the main contact for inquiries, guiding customers through the rental process, and ensuring unit availability. Responsibilities include maintaining secure, clean storage units, processing payments, and enforcing security protocols. The position also requires effective communication with customers, handling administrative tasks, and identifying sales opportunities. Team collaboration is key to maintaining a positive, productive work environment.

Job Duties

· Customer Assistance: Serve as the primary point of contact for customers, both in-person and over the phone. Greet visitors warmly, answer inquiries, provide information about available storage units, and assist with rental agreements.

· Rental Process: Guide customers through the rental process, explaining unit sizes, rental rates, and lease terms. Complete rental agreements accurately, collect payments, and provide customers with access to their rented units.

· Unit Maintenance: Conduct regular inspections of storage units to ensure they are clean, secure, and ready for rental. Clean units. Coordinate with maintenance staff to address any issues or repairs needed.

· Security Management: Enforce security protocols to protect the facility and customers' belongings. Monitor access to the property, ensure all gates and locks are secure, and address any security concerns promptly.

· Payment Processing: Handle customer payments, including rent payments, late fees, and additional charges. Maintain accurate records of transactions and follow up with customers as needed to ensure timely payments.

· Customer Communication: Communicate with customers via phone, email, and in-person to address questions, resolve issues, and provide updates on account status or facility policies.

· Sales and Upselling: Identify opportunities to upsell additional services or products, such as moving supplies, insurance, or climate-controlled units, to meet customers' needs and increase revenue.

· Administrative Tasks: Perform various administrative duties, including data entry, filing, and maintaining customer records. Ensure all paperwork is completed accurately and in compliance with company policies.

Team Collaboration: Work collaboratively with colleagues and management to maintain a positive work environment, share best practices, and contribute to the overall success of the facility.

Qualifications

• Previous experience in customer service or client support is required.
• Strong data entry skills with attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to analyze problems and provide effective solutions.
• Proficiency in phone etiquette and maintaining a professional demeanor at all times.
• A commitment to delivering high-quality customer service and support.
• Must be able to work independently as well as part of a team.

Join us in making a difference by providing exceptional service that exceeds our customers' expectations!

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Shift:

• Day shift

Ability to Commute:

• Bonney Lake, WA 98391 (Required)

Ability to Relocate:

• Bonney Lake, WA 98391: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $23