What are the responsibilities and job description for the Customer Experience Specialist position at Stor-Mor Outdoor Products?
Job Overview:
We are seeking a highly motivated and experienced Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be primarily responsible for receiving and responding to inbound service calls and questions pertaining to warranty and repair issues and directing customers to appropriate departments. Furthermore, the Customer Experience Specialist needs to maintain a positive, professional attitude, even when dealing with frustrated customers and be able to navigate win-win solutions.
JOB DESCRIPTION:
Essential duties and responsibilities include, but are not limited to:
- Manage in-bound calls, email and online chat
- Assist in outbound customer surveys
- Communicate with multiple departments in several software platforms
- Provide quick answers and aim for win-win solutions
REQUIRMENTS:
- Ability to multi-task, prioritize, and manage time effectively while working in a fast-paced, deadline-oriented environment
- Quick on your feet with customers and routing to appropriate departments
- Concise and effective verbal and written communicator
- Extremely reliable and punctual
- Familiar and comfortable with technology and able to learn quickly
- Extreme attention to detail with strong verbal and written grammatical, spelling, proofreading skills
- Enthusiasm and determination to come to work each day and excel
- Added responsibilities will come with knowledge of the industry, comfortability within the office, and identification of strengths.
In addition to the requirements above, the following skill sets will give a candidate a competitive advantage:
- Familiarity with the construction or shed industry
- 1-2 years of customer service experience and CRM software
- MUST be capable at providing a professional customer service experience
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Application Question(s):
- Are you bilingual in English and Spanish?
Ability to Commute:
- Mayfield, KY 42066 (Required)
Work Location: In person
Salary : $16 - $18