BUSINESS DEVELOPMENT MANAGER

Summary:      This position is tasked with expanding client relationships for our third-party management prospects.

Essential Duties & Responsibilities:

•      Build strong, proactive, customer service based/focused relationships with assigned prospects

•      Prepare and participate in presentations to potential owners (in-person, phone, Teams, etc.)

•      Quickly and professionally respond to prospect’s needs, requests and situations

•      Maintain and cultivate relationships with existing clients to secure future business opportunities and positive referrals.

•      Qualify prospects and provide assistance throughout the sales process, while also understanding site evaluations in line with SAM’s Management growth strategy.

•      Engaging with potential clients from initial contact through to the signing of a management agreement.

•      Facilitate and manage leads from first contact through to an executed agreement

•      Knowledgeable in SAM offerings/operations models to prospective clients

•      Analyze financial and operating data for potential new stores and work with Operations to create projections/budgets

•      Log and track client communications in designated software to measure results, evaluate trends, and maximize the conversion rate

•      Communicate with SAM teams during a new store transition to ensure client expectations are met

•      Communicate clear and accurate information and serve as an interface with internal departments to address prospect questions and concerns

•      Understand site evaluation, projections and overall growth strategy

•      Represent SAM at trade shows and other industry events

•      Align policies, guidelines, and administration with offerings

•      Understand financials and business practices related to self-storage

•      Collaborate and foster relationships within the industry

•      Assist with budgeting, analyzing and tracking industry events and identify trends and opportunities for enhancements

•      Travel Occasional travel by personal car, train and/or airplane.

•      Valid drivers license is required due to travel requirements.

Education and/or Experience Requirements: 

·         Bachelor’s Degree Preferred

·         Sales and Customer Service Experience Required

·         Experience in growing company Preferred

·         Proficient in MS Word, Excel, PowerPoint and Outlook as well as data entry and spreadsheet software capabilities

·         Effective interpersonal and written and verbal communication skills

·         Detail oriented; organized; ability to perform duties with a high level of accuracy

·         Must have a strong customer service mentality and a high degree of professionalism

·         Must have strong problem-solving, multitasking, and follow-through skills

·         Able to work independently with minimal supervision

·         Developed understanding of accounting functions and ability to read financial statements

Language Skills:  Must be fluent in speaking and writing the English language.

Work Hours:  In a typical week, this position requires a minimum of 40 hours with regular and predictable attendance.  Occasional weekend work may be required.

Work Environment:  This work is usually performed with normal noise levels and minimum exposure to hazardous conditions. This is a remote position and may be performed at home. Employees in this position are required to reside in a state where SAM is registered to conduct business.

Physical Demands: for the purpose of the Americans with Disabilities Act (ADA), the following physical requirements are part of the performance of this job’s duties: 

 Underline one

 Walking                                Rare        Occas          Frequent      Constant  

 Standing                               Rare        Occas          Frequent      Constant

  Sitting                                  Rare        Occas          Frequent      Constant

 Talking in person                  Rare        Occas          Frequent      Constant

 Talking on phone                  Rare        Occas          Frequent      Constant

 Hearing on phone                Rare        Occas          Frequent      Constant

 Vision for close work            Rare        Occas          Frequent      Constant

Color/depth perception           Rare    Occas            Frequent       Constant                                          

Bending/Stooping                Rare         Occas       Frequent         Constant                             

Repetitive motion                 Rare         Occas        Frequent         Constant                                       

Keyboarding                            Rare         Occas       Frequent          Constant                             

Using hands to feel/hold      Rare        Occas       Frequent           Constant                             

Lifting up to 25 lbs.               Rare        Occas       Frequent          Constant                             

Reaching                                 Rare        Occas       Frequent          Constant                             

Climbing                                 Rare        Occas       Frequent          Constant                             

Crouching/stooping            Rare      Occas       Frequent         Constant