What are the responsibilities and job description for the CSR - Customer Service Representative position at STORExpress Self Storage?
- Provide exceptional customer service
- Answer incoming phone calls and respond to inquiries in a professional and courteous manner
- Schedule appointments and manage the appointment calendar
- Enter customer data into the electronic records system accurately and efficiently
- Answer questions regarding facilities and storage inquiries
- Communicate with on-site staff
- Handle billing inquiries and process payments
Requirements
- Previous experience in a customer service role
- Fluent in English, both written and verbal
- Excellent communication skills, with the ability to effectively communicate with diverse individuals
- Strong phone etiquette and active listening skills
- Proficient in data entry and able to accurately enter information into computer systems
- Ability to analyze and problem-solve customer issues or concerns
This is an exciting opportunity for individuals who are passionate about providing excellent customer service. We offer competitive compensation and benefits packages. If you meet the requirements listed above and are interested in joining our team, please apply now.
Pay is commensurate with experience. Bonus opportunity paid out monthly!!
Job Type: Full-time
Pay: From $16.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $17
