Shutter Service Technician I

Storm Smart is one of the largest manufacturers of storm protection products in the Americas. We have an extensive list of accomplishments, including being recognized by Inc. Magazine as one of North Americas fastest-growing privately held corporations.

Since our start in 1996, we have helped nearly 100,000 homeowners increase the value of their property by making their homes safer from storms and more energy efficient. We continue revolutionizing the storm protection industry powered by the most talented people with an unwavering drive to be the best.

Because we believe in our workforce, you will be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.

We also offer the following:

• Competitive Pay

• Health, Dental and Vision

• Company-paid Group Life Insurance

• Paid Time Off

• Holiday Pay

• Generous 401(k) plan that includes a 4% employer match.

• Tuition reimbursement

• Company-paid Short Term Disability Plan

• Critical illness, Hospital Indemnity, and Accident plans

• Volunteer Time Off

• Parental Leave

At Storm Smart, our success depends on people, productivity, and procedures.

Storm Smart, a leader in hurricane protection solutions, is seeking a dedicated Shutter Service Technician to join our team. In this role, you will be responsible for the maintenance and repair of various types of hurricane shutters and storm protection products. You will work directly with customers to ensure their homes and businesses are safeguarded against severe weather events, particularly hurricanes.

The ideal candidate is skilled in hands-on repair work, familiar with various tools and machinery, and has experience working with hurricane protection systems.

Key Responsibilities & Duties:

Installation: Install various types of hurricane protection systems, including roll-down shutters, accordion shutters, and storm panels that need to be replaced due to damage.

Maintenance and Repair: Inspect, diagnose, and repair hurricane shutters and related storm protection systems to ensure they are in proper working condition.

Customer Interaction: Communicate with clients to determine service needs and provide education on how to operate and maintain their hurricane protection products.

Troubleshooting: Identify and resolve issues related to motorized and manual shutter systems, including mechanical and electrical problems.

Safety Compliance: Adhere to all company safety protocols and procedures during installations and repairs.

Inventory Management: Maintain tools and equipment and ensure inventory is stocked for efficient service delivery.

Documentation: Complete service reports, track work orders, and communicate with the Service Manager on job status and issues.

QualifiedShutter Service Techniciansare required to ensure that the hardware they are servicing or repairing is kept in good working order and is correctly diagnosed if any problems arise. They should also be able to repair, replace or install our line of products and possess the competence to perform the installation and replacement process.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Required Skills/ Abilities:

• Excellent communication and customer service skills.

• Ability to follow clear instructions.

• Enthusiastic team employee.

• Good critical thinking skills.

• Exceptional diligence.

• Trustworthy and Honest even when things do not go to plan.

• Able to work solo or as a team.

• General hand tool skills are advantageous but not essential.

• Construction experience helpful.

Education/Experience/Licenses/Certifications:

• High school diploma, GED or equivalent

• Previous hurricane protection service tech experience, preferred.

• Valid drivers license and clean driving record.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The work environment for this position prominently involves construction sites, where the employee can expect exposure to fluctuating noise levels ranging from moderate to loud, as well as exposure to various weather elements.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to work in, on, around, over, and under fixed equipment and machinery; to work from lifts, ladders, and scaffolding; to manipulate heavy equipment, tools, and supplies, and/or exert 70 lbs.; to concurrently manipulate multiple controls and machinery; to work in hazardous or irritating environments, confined spaces, and adverse weather or temperature conditions, to wear and work in personnel protective equipment.

Storm Smart is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is our policy to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.