What are the responsibilities and job description for the Volunteer Relations Coordinator position at Stormont Vail Health?
A Brief Overview
This position is responsible for the recruitment, onboarding, and retention of volunteers for the Stormont Vail Health system. Facilitates orientation and trainings for volunteers and department liaisons. Works closely with staff across the organization to identify new volunteer opportunities and determine how to reduce volunteer barriers. Assist the Experience Manager in the execution of divisional projects for the Experience Division.
Education Qualifications
- Bachelor's Degree Human Resources, business administration, volunteer management or a related field. Preferred
Experience Qualifications
- 3 years Experience in independently coordinating activities and projects. Required
- Experience in public relations Preferred
Skills and Abilities
- An effective communicator, understanding and empathy with those who offer their services without monetary compensation. (Required proficiency)
- Ability to self-motivate, organize own work and juggle multiple priorities to produce accurate analyses. (Required proficiency)
- Proficient in computer applications, including Outlook, Word, Excel, PowerPoint, ect. (Required proficiency)
- Strong written and verbal communications. (Required proficiency)
- Demonstrates capability to conduct one’s self in a calm and professional demeanor when dealing with the public and/or with difficult situations. (Required proficiency)
What you will do
- Serve as primary point of contact for all requests to volunteer/collaborate across the organization including, telephone, voicemail, email, SharePoint, and written requests in a timely manner.
- Conduct new volunteer orientation sessions. Update orientation information and materials, as needed.
- Receives incoming volunteer applications and sets up interviews. Interviews applicants within the guidelines of the department and organization’s policies, procedures. Requests references and complete background checks on applicants that are appropriate for placement.
- Goes through first day instructions with volunteers (clocking, meal tickets, ect.) and escorts to assigned areas to meet with department liaison for the first day.
- Develop and maintain complete and accurate records related to the volunteer process. Including, but not limited to, volunteer policies, procedures, position descriptions, standards of conduct, required background checks.
- Provide ongoing support to new volunteers from post interview to 90 days after placement. Including, but not limited to, orientation reminders, kiosk welcome, and satisfaction emails.
- Ensure that new volunteers are equipped with uniforms, ID badges, and required paperwork is sign by volunteers before first assignment.
