Document Imaging Specialist - Health Information Management - FT - Day

Schedule:

Shift:

Weekly Work Schedule:

Summary:

Accurately performs computerized indexing, scanning, quality checks, auditing, complete analysis review of hospital patient health records

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Constantly contributes to a high level of customer satisfaction and process improvement. Has identified the customer service aspects of each day-to-day interpersonal contact and acts accordingly to maintain the highest level of service in order to exceed customer’s expectations.
  • Cordial greeting and interactions with coworkers and all customers.
  • Takes personal responsibility to make all customer interactions inside and outside the HIM department as pleasant and smooth as possible

• Accurately scan and index patient health documents
• Accounts for all discharged hospital records using discharge lists and/or Work Queues in the electronic medical record (EMR)
• Assist the HIM management team with reviewing outstanding deficiencies, outstanding Accounts Receivable, merges, etc (any EMR report with insufficiencies)
• Abstract necessary patient medical history in proper sections of the EMR
• Review obituaries for entering date of death in the EMR
• Mayo eConsult coverage when requested (follow standard of work process)
• Consistently demonstrates the ability to quickly locate any missing paper records or electronic documents and enter into the incident reporting system (Verge) if not located within three (3) business days of discharge date
• Accuracy of 95% or higher for scanning and indexing patient health records/documents
• Accurate analysis of patient health records 98% or higher for any missing documents, signatures, orders, consents, etc and with thorough review of the required documents for all hospital patient types
• Assign deficiencies to any provider as necessary for missing elements of the patient health record
• Quality review and secondary quality review of all scanned documents within the third party scanning system (On Base) for accuracy of all scanned images of the patient health record
  • Exercises independent judgment in correcting errors with ability to identify and fix document errors within the hospital and/or clinic patient health record
  • Review of any patient health record documents sent for corrections within the third party scanning system on a daily basis
• Share in the rotation with the weekly on-call schedule covering outside normal business hours, including second shift, weekends and holidays
• Review of providers History and Physical documents for OPPE data
• Monthly hospital patient health record tracers performed at the point of care for The Joint Commission Record of Care, Treatment and Services (RC) Chapter- reviewing specific elements within the patient record
• Triage documents to identify those that could be documented directly in the EMR via an existing template or via standard nurse or physician documentation practices
• Help and assist with Release of Information (ROI) requests and questions regardless of the arrival format (in person, phone call, email, fax, etc)
• Assist with covering ROI office phones on a scheduled basis
• Assist with covering the Department Assistant job duties when necessary
• Demonstrates a thorough understanding and the ability to use department software applications; requests assistance as needed
• Daily review for accuracy of time record within the time system
• Adheres to the hospital dress code
• Practice Stormont-Vail Health’s Small Moments and Tenets
• Ability to maintain patient confidentiality practices on a daily basis
• Performs other duties as assigned by direct supervisor in a professional, courteous, cooperative and friendly manner

• Routinely uses policy and procedure manuals and other reference materials as necessary to ensure proper course of action and, adheres to HIM and SVH’s policies
• Demonstrates the ability to maintain all equipment in safe and proper working conditions and reports any malfunctions as appropriate
• Does not allow unimportant interruptions to waste time at the expense of assigned duties and responsibilities
• When requested, is willing to adjust personal schedule in order to complete extra workload
• Maintains work area in a neat, clean, and orderly manner so that others can readily locate requests
• Attends departmental and hospital meetings as requested. Stays up-to-date on departmental changes. Willingness to cross-train and learn additional tasks. Maintains knowledge of the techniques, skills, processes, equipment, procedures, and materials for the job

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education:

Two-year’s experience in medical office required. Ability to work effectively and efficiently with co-workers, physicians, other departments and customers

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.