What are the responsibilities and job description for the Hybrid Client Services Coordinator position at Stouffer Legal?
Job Description
Job Title: Hybrid Client Services Coordinator
Location: Towson, MD / Remote (Hybrid)
Employment Type: Full-Time (Tuesday–Saturday)
Schedule:
Stouffer Legal is seeking a client-focused, tech-savvy Hybrid Client Services Coordinator to support our estate planning law firm. This dynamic position combines in-person hospitality and administrative responsibilities with remote client communication and scheduling tasks.
As a key point of contact for our clients, you’ll be responsible for delivering a high-quality service experience—whether you’re managing phone calls, assisting with client scheduling, or preparing internal documentation for attorneys. This is a great opportunity for someone who enjoys a mix of in-office and remote work, thrives in a fast-paced environment, and values client satisfaction.
Key Responsibilities
Client Communication (Call Center Support)
Company Description
Join our dynamic team, and become a part of an organization that values its clients and employees alike. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within the firm.
Join our dynamic team, and become a part of an organization that values its clients and employees alike. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within the firm.
Job Title: Hybrid Client Services Coordinator
Location: Towson, MD / Remote (Hybrid)
Employment Type: Full-Time (Tuesday–Saturday)
Schedule:
- Tuesday–Friday: 12:00 PM – 9:00 PM (Remote after 5:00 PM, based on weekly needs)
- Saturday: 8:00 AM – 5:00 PM (In-office)
Stouffer Legal is seeking a client-focused, tech-savvy Hybrid Client Services Coordinator to support our estate planning law firm. This dynamic position combines in-person hospitality and administrative responsibilities with remote client communication and scheduling tasks.
As a key point of contact for our clients, you’ll be responsible for delivering a high-quality service experience—whether you’re managing phone calls, assisting with client scheduling, or preparing internal documentation for attorneys. This is a great opportunity for someone who enjoys a mix of in-office and remote work, thrives in a fast-paced environment, and values client satisfaction.
Key Responsibilities
Client Communication (Call Center Support)
- Answer inbound calls and make outbound follow-ups with professionalism and empathy
- Assist clients with questions, appointment scheduling, and service-related concerns
- Accurately log client interactions in our CRM and follow up on open issues
- Meet call performance expectations (response time, call quality, resolution)
- Greet and seat clients, offer refreshments, and create a warm office environment
- Prepare materials for attorney meetings (folders, design packets, invoices)
- Assist with payments, appointment rescheduling, and conference room readiness
- Provide backup coverage for the Front Office Coordinator when needed
- Scan, upload, and organize client documents in the CRM system
- Coordinate with attorneys and client services team to resolve client needs
- Support data accuracy and handle confidential information with discretion
- 2 years of customer service or call center experience required
- Excellent verbal and written communication skills
- Strong multitasking and organizational skills
- Professional demeanor and a client-first mindset
- Experience with CRM systems and office software (Microsoft Teams, Outlook, etc.)
- Comfortable working independently during remote evening hours
- Must be available for in-person work on Saturdays
- Previous experience in a professional services setting (legal, medical, finance, etc.)
- Familiarity with call center metrics (call volume, first-call resolution, etc.)
- Hybrid work schedule with flexible evening hours
- Mission-driven team focused on serving Maryland families
- Opportunities for growth within a collaborative and professional environment
- Pay day twice a month on the 7th and 21st
- Eligible for benefits upon start date
- Health Insurance (CareFirst) with 50% company contribution
- Dental and Vision Insurance offered
- Short-term and Long-term Disability Insurance 100% paid by company
- Basic Group-Term Life Insurance 100% paid by company
- 401k Contribution with up to 4% matching, no vesting period
- Paid-time off starts at 15 days per year and increases with tenure
- 7 paid holidays
- Employee discount
- Paid training
- Submit application
- Phone interview (10–15 minutes)
- Virtual (Microsoft Teams) interview (1 hour)
- Complete candidate assessment (emailed to you)
- In-person interview (1 hour)
- Job offer and completion of reference checks and background check
- You’re hired!
- We encourage everyone to include a cover letter, your resume, and a statement of interest with your application.
- Join our team and become an integral part of an esteemed estate planning law firm that values its clients and employees alike. If you are dedicated to providing outstanding hospitality and possess the skills required for this role, we encourage you to apply!
- We look forward to reviewing your application and welcoming the newest member to our team!
Company Description
Join our dynamic team, and become a part of an organization that values its clients and employees alike. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within the firm.
Join our dynamic team, and become a part of an organization that values its clients and employees alike. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within the firm.
