What are the responsibilities and job description for the Parts Counter Sales position at Stowers Machinery Corporation?

Job Description

REQUIREMENTS :

High School Diploma or equivalent required. One to five years of parts counter experience is normally required. Proficiency with data terminals or PCs is required. Good communication and math skills are required. Must be able to pass company physical exam and drug screening test.

RESPONSIBILITIES :

Serves customers by identifying parts needs and ordering accordingly.

Able to "visualize" all but the most difficult customers' parts requests and order quickly and correctly with consideration to tax, freight, special instructions, etc.

Orders most automatic backorders correctly.

Familiar with all reference sources related to parts sales.

Able to project professionalism by greeting customers immediately upon their arrival and servicing their needs quickly while they wait.

Familiar with most vendor items and how to order them and charge proper markup and freight.

Has working knowledge of company computer programs.

Greets customers by telephone and in person in a friendly and courteous manner and treats them with respect

Politely refers customers to the appropriate individual or department if unable to assist them.

Willingly helps and works with co-workers as needed.

Respects co-workers and is always friendly and courteous.

Exhibits behaviors that are not disruptive to co-workers or workflow.

Safety

Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, and fully participating in Company accident prevention and safety improvement activities.
Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

Customer Satisfaction

Respond to all customer requests in a professional and courteous, timely, and responsive manner.

Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.

Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.

Business

Supports the organization’s mission, vision, and values by exhibiting the following behaviors : honesty, integrity, and respect while delivering high-quality solutions and maintaining a positive attitude and a safe work environment.

Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.

Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.

Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.

Maintain company and product confidentiality.

Attend and participate in all meetings, training, and activities as required.

Adhere to all Company policies and departmental procedures and rules.

All other duties as assigned.

Work Conditions

Maintain a clean, safe working environment.

Communicate effectively, verbally and in writing.

Must be honest, reliable, and dependable, and display a positive attitude.

Must be able to work well under occasional pressure or within work standards and deadlines.

Must be able to work independently and / or with others in a team environment.

Able to work a standard five-day schedule, including daily overtime and occasional weekend hours as needed.

Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State.

Physical Requirements

Pass a pre-employment background check, and physical exam including a drug screen, and meet all physical requirements for the position.

Able to lift 20-75 pounds occasionally.

Stowers Machinery is fortunate to have served East Tennessee since 1960. East Tennessee is a great place to live, work and raise a family. Stowers is fortunate to represent Caterpillar, the world's leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually beneficial. And, Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customer's expectations.

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