What are the responsibilities and job description for the Customer Service Representative position at Strapworks LLC?
Tired of working evenings, weekends, and holidays?
Come join the Strapworks family! We are a family-owned company offering:
- Three-day weekends
- Six paid holidays
- Paid time off
- Health/vision/dental benefits
- Health & wellness programs with on-site gym
Starting pay range: $15.25 to $17.00
Schedule: Monday through Thursday 6am to 4:30pm
A Customer Service Representative is responsible for acting as a liaison between customers and the company. Assists with orders, errors, account questions, billing, cancellations, and other inquires. The goal is to provide all customers with the best possible experience while adhering to Strapworks policies.
- Assist existing and potential customers by answering product and service questions
- Take orders, calculate charges, and process billing or payments
- Communicate with customers via email, answering incoming inquiries as well as using email to send messages to customers
- Print and Process orders, distribute orders to the appropriate department in a timely manner
- Keep detailed record of customer contacts and steps taken
- Provide accurate, valid and complete information by using the appropriate methods/tools
- Resolve product or service problems by clarifying the issue; determining the cause; selecting and explaining the best solution; expediting correction and following up to ensure resolution
- Recognize, document and alert the manager of trends in customer calls
- Effectively manage workload
- Build sustainable relationships of trust through open and interactive communication
- Go the extra mile to engage customers
- Organize workflow to meet customer timeframes
- Communicate respectfully and coordinate with internal departments
- Transfer customer calls to appropriate staff
- Effectively manage large amounts of incoming calls
- Use Live Chat Software to answer incoming customer inquiries
- Additional duties may be assigned by the direct manager or a member of upper management.
Salary : $15 - $17
