What are the responsibilities and job description for the Customer Relations Assistant - Call Center - Part-Time position at Strata Networks?
• Assist customer with all billing inquiries, new service request, along with disconnects or any account change request.
• Assist prospective customers with package and available inventory options that best suit the callers needs.
• Complete paperwork for service application and gathers all needed information from the customer.
• Investigates credit reference of new customers.
• Process proper billing to customer account for all service request or changes.
• Greet all customers on the phone with professionalism.
• Make phone contact to current customers when facility or other upgrades are made, making them aware of new service speeds and packages available, may also include other correspondences as needed.
• Promote sells and services of Strata Networks.
• Gain knowledge of all company products and services.
• Be a team player in all areas of the job.
• Achieve objectives and goal requirements of the Strategic plan.
• Other duties as assigned.
• High School Diploma and Business Degree or 2-5 Years in related Customer service and Sales.
• Outstanding Communications Skills including, Oral and Written Communications
• Ability to maintain confidentiality.
• Ability to follow written and oral instructions.
• Ability to work with frequent interruptions and to pay close attention to detail.
• Ability to prioritize and complete multiple projects.
• Ability to identify problems and resolutions quickly.
• Must work well in a team environment maintaining professional conduct.
• Can type 45 WPM with 90 % accuracy.
Some travel may be required from one office to another
