Dynatrace BA

Stratacent is seeking a Business Analyst with strong understanding of technology assessment, tool rationalization and observability tools.

Responsibilities

• Lead comprehensive data collection efforts to identify and catalog all tools, platforms, and software solutions used across the organization
• Develop and implement methodologies for evaluating tool effectiveness, utilization, and overlap
• Design and conduct stakeholder interviews, surveys, and workshops to gather qualitative data on tool usage and requirements
• Create detailed mapping of tools to business functions, identifying redundancies and opportunities for consolidation
• Establish metrics and KPIs to measure the effectiveness of tool rationalization initiatives
• Develop observability frameworks to monitor system performance, user adoption, and business impact
• Partner with IT, Finance, and Operations teams to analyze licensing costs, maintenance requirements, and total cost of ownership
• Create data visualization dashboards to communicate findings and recommendations to leadership
• Develop business cases and ROI analyses to support tool rationalization decisions
• Facilitate cross-functional collaboration to ensure successful implementation of recommendations
  
  

Preferred Skills

• Experience with IT service management frameworks (ITIL, COBIT)
• Knowledge of cloud services and SaaS licensing models
• Familiarity with enterprise architecture frameworks
• Experience with cost optimization initiatives and vendor management
• Background in change management and organizational transformation
• Certifications in business analysis (CBAP, PMI-PBA) or project management (PMP, PRINCE2)
  
  

Qualifications

• 5 years of experience as a Business Analyst, with at least 3 years focused on technology assessment, tool rationalization, or IT portfolio management
• Strong understanding of IT infrastructure, software licensing models, and enterprise architecture principles
• Experience with observability tools and practices (e.g., application performance monitoring, distributed tracing, log aggregation)
• Proven track record in data collection, analysis, and interpretation
• Expertise in process mapping, requirements gathering, and business process improvement
• Strong analytical skills with ability to translate complex technical concepts for non-technical audiences
• Excellent project management skills with experience leading cross-functional initiatives
• Strong communication and stakeholder management capabilities
  
  

About Us

Stratacent is an IT Managed Services firm, headquartered in Jersey City, NJ, with two global delivery centers and offices in New York City, India, London and Canada.

We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provide solutions around Cloud Services, Automation, Data and Analytics, Application Development, IT Service Management and Cyber Security.

We have partnerships with AWS, Azure, Google Cloud Platform, Automation Anywhere, Snowflake and SAS.

(To learn more: www.stratacent.com )

Benefits

• Health Insurance
• Vision Plan
• Dental Plan
• Health Saving Account (HSA)
• Paid Time Off and Vacations
• 401K Plan
• Continuous Learning Program
  
  

Stratacent is an equal opportunity employer. As such, to the extent defined by federal, state, and municipal law, Stratacent will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law.