Commercial Systems Specialist

Job Summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.

Corporate and Delivery Directorate works closely with the Home Office’s policy and operational commands to enable us together to deliver the department’s priorities. The directorate is comprised of different teams and professional functions, including Commercial, Finance, People, Portfolio and Project Delivery, Security, Estates and Information and Digital, Data and Technology.

The Commercial Systems Specialist will provide critical support to colleagues enabling them to optimise use of the systems available whilst driving up compliance. With an approach of continuous improvement, this role provides that key communicate with system users to ensure that the systems remain appropriate and adapt to the constantly evolving needs and demands on it.

Sitting within the Commercial Directorate, the Systems specialists provide critical expertise and support to procurement and contract management professionals who are responsible for procuring and managing a range of goods and services from life affecting services to complex programmes that are unique in Europe.

Job Description

• We are seeking a hard-working individual to provide critical activities to support the delivery of Commercial’s objectives.
• The main responsibility for this role is providing the Commercial Directorate with systems support and processes that facilitate productive working and apply the necessary governance and controls in an efficient and effective manner.
• The role requires a close working relationship with Commercial Business Partner teams, the wider technology teams, and core system suppliers, to support the systems aligned to the Commercial Systems Strategy.
• The scope of the role covers the crucial processes and systems that manage the key sourcing, contract management and purchasing activity across the Home Office.
  
  

Additional Responsibilities

• Support commercial systems functionality and scope covering sourcing, contract management, purchasing activity and the enabling activities such as workflow.
• Drive the adherence to the Commercial Systems Strategy.
• Embed the commercial lifecycle solution (Jaggaer) ensuring that plans and benefits are achieved and that the new ways of working are embraced with compliance to the new system and its processes.
• Maintain close links to systems market development and pan-government best practice, provide guidance on emerging trends, utilisation and innovations.
• Manage change control protocol on commercial system changes.
• Deliver a quality service for the provision of commercial systems.
  
  

Working pattern

Due to the business requirements of this role, it is only available on a full-time basis.

Travel

Some limited travel to visit other UK HO locations with occasional overnight stays on an ad hoc basis, may be required.

Person specification

Essential Criteria

• Experience of being involved in a commercial lifecycle systems implementation project and post-implementation support.
• Experience of delivering within a high-quality customer service / user support function for a commercial lifecycle system, ideally Jaggaer, Oracle and/or Basware, including the ability to deliver training and manage guidance and process documentation.
• Establishes Relationships: Experience of building and influencing strong, positive relationships at all levels and with a variety of stakeholders with different backgrounds, perspectives and drivers, in a highly complex, fast paced, commercially focused environment.
• Commercial Expertise: Good procurement and commercial knowledge from within a complex and policy-led environment, across the end-to-end lifecycle. This should include knowledge and understanding of Purchase to Pay processes, commercial policies, their practical application, and the ability to implement the latest commercial methodologies.
  
  

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Changing and Improving
• Working Together
  
  

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
• See more of our benefits on our careers website.
  
  

Things you need to know