Cisco ICM Developer

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Cisco ICM Developer with one of our largest clients!

Job Title: Cisco ICM Developer

Duration: 12 months

W2 contract engagement, No c2c.

Schedule: Remote

Key Skills:

• Cisco UCCE (CVP) - Customer Voice Portal
• Cisco Finesse
• Advanced SQL
• Bachelor s degree in related field preferred.
• Five (5) years of relevant system solution development, testing and implementation work experience required.

Engagement Description

Cisco CVP (Customer Voice Portal) Design and Development
Development resource with ability to plan, develop, test and implement Cisco ACD/IVR (UCCE) solutions that improve business efficiency and productivity as well as support business strategies and goals.

Identify and communicate business needs and translate business requirements into technical system and functional specifications.

Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business. Project team members for projects large in scope and high complexity; may be enterprise-wide.

Required Skills:

• Java
• API Integrations
• Service Integrations

Preferred Skills/Experience
eGain Analytics
CRM Integrations
API Integrations
Service Integrations
Cyara Testing Tool

Education/Certifications
Cisco Unified Contact Center Enterprise

Beware of scams. S3 never asks for money during its onboarding process.

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