What are the responsibilities and job description for the Operation Specialist (Network) (Night Shift) position at Strategic Staffing Solutions?
Network Support The Digital Command Center Agent - (Night Shift)
Location : St Louis, Mo
Schedule : 7p-7a, expectation is work in office if your daytime shift is Monday-Friday. Overnight, weekends, and holidays are WFH.
Contract : 12 months
Pay rate : negotiable
Job Description :
- Network Support The Digital Command Center Agent manages the daily operations and support of the core enterprise infrastructure.
- Command Center Agents are responsible for monitoring, troubleshooting, documentation and resolution of incidents including MPLS, Cisco, Nokia, and Scada.
- Agents are also responsible for monitoring, alerting, and triage on core infrastructure including server related events.
- Agents are expected to provide phone support, updating customers and vendors that call in, and providing top notch customer service to our customers.
- The Digital Command Center Agent manages the daily operations and support of the IT networks.
- The primary networks supported are the MPLS, LAN / WAN, transport, telephone, wireless data, and mobile radio networks.
- Utilize a variety of monitoring tools and network element management systems to triage, troubleshoot and remotely repair problems with the company Networks.
- Implement software upgrades to network elements as required and participate in the change process to add or delete network elements.
- Provide support to IT field operations personnel, dispatch field support personnel as required, dispatch contractors, open and manage tickets with equipment vendors and carriers.
- Digital Command Center Agents provide cross team collaboration to maintain and foster an environment that encourages teamwork.
- Command Center Agents also support various reporting and compliance work necessary to meet regulatory and safety needs of the company.
Job ID : JOB-240326
Publish Date : 20 Feb 2025
